Search found 49 matches

by camillo777
20 Nov 2016, 16:24
Forum: General questions
Topic: Black out and camera now upside down
Replies: 3
Views: 319

Re: Black out and camera now upside down

No I tried again but the switch mirrors left right not top bottom.
It is still bottom up.
Any clue?
Thank you
Camillo
by camillo777
19 Nov 2016, 08:36
Forum: General questions
Topic: Black out and camera now upside down
Replies: 3
Views: 319

Re: Black out and camera now upside down

The only thing I did was pressing the switch for mirror image on Android and then cancel button on the next dialog.
But if I pressed cancel...
There switch is in no mirror position.
Please help me.
Camillo
by camillo777
18 Nov 2016, 20:58
Forum: General questions
Topic: FACTORY RESET
Replies: 8
Views: 1226

Re: FACTORY RESET

The reset button in the network configuration settings is only to reboot camera?
by camillo777
18 Nov 2016, 20:00
Forum: General questions
Topic: Black out and camera now upside down
Replies: 3
Views: 319

Black out and camera now upside down

Hi,
Strange thing happened today.
I had a little black out in my house today.
Devices rebooted.
But my Welcome camera now has video upside down.
Do you have a clue why?
How can I solve it?
Thank you
Camillo
by camillo777
18 Nov 2016, 17:34
Forum: General questions
Topic: Geofencing and timeout
Replies: 28
Views: 3170

Re: Geofencing and timeout

Hello, Could you please let us know with which exact device/OS version/app version it happens? Did you try to uninstall/reinstall the app? Hi Brieuc, I noticed when using that maybe you could easily add to the camera logs, also some other logs like: - device geofenced in - device geofenced out - ti...
by camillo777
17 Nov 2016, 17:54
Forum: General questions
Topic: Home phone ring detected as alarm
Replies: 7
Views: 500

Re: Home phone ring detected as alarm

I already reported it as "Wrong detection?" many times in the past, but nothing changed, so I gave up and stopped reporting Hi, It just means that our algorithms have not been updated yet. We're still working on improving these algorithms, please keep on reporting false detections. The update shoul...
by camillo777
16 Nov 2016, 12:36
Forum: General questions
Topic: Home phone ring detected as alarm
Replies: 7
Views: 500

Re: Home phone ring detected as alarm

ubik wrote:Also my vacuum cleaner is detected as an alarm...
if it is a robotic vacuum cleaner (like iRobot), that is useful to prevent the rebellion of the machines! ;)
by camillo777
16 Nov 2016, 12:04
Forum: General questions
Topic: Home phone ring detected as alarm
Replies: 7
Views: 500

Home phone ring detected as alarm

HI! I would like to inform Netatmo people that my home phone ringing is detected as an alarm. In case you want to analyse it to improve camera software I have the file with audio saved from the camera. Please let me know, because we are willing to help to make Welcome the best camera around. Best re...
by camillo777
14 Nov 2016, 12:35
Forum: General questions
Topic: Motion detection without face is notified?
Replies: 1
Views: 282

Motion detection without face is notified?

Hi, I am ready to buy the camera, but I have a doubt. Is only a face that trigger the notification or recording or also every other kind of motion detection? Because for example if a burglar enters my home with the face covered, will the camera wait until it sees a face before sending notification? ...

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