Search found 79 matches

by jueti
26 Jan 2017, 23:10
Forum: General questions
Topic: No more video display in app (ios) and web client
Replies: 34
Views: 1707

Re: No more video display in app (ios) and web client

Interesting read: "We have had a look at your camera. Apparently a small bug made it buffer too much information and was unable to send it. We have emptied the buffer so that the camera works again. Please, can you confirm it does? As for the bug, our engineers are investigating what caused it and i...
by jueti
26 Jan 2017, 23:01
Forum: General questions
Topic: Presence and only sending notifications when no-one at home
Replies: 1
Views: 208

Re: Presence and only sending notifications when no-one at h

Hi jelockwood, I would recommend to read the various hot topics here before buying "several" Presence units. Us Presence customers feel everything from disappointment to fraud at this moment with this camera. It is definately not recommendable with the given firmware as of today ! Just an advice of ...
by jueti
26 Jan 2017, 22:57
Forum: General questions
Topic: Tags for Presence
Replies: 22
Views: 2983

Re: Tags for Presence

+1 on your comment, slim !
by jueti
25 Jan 2017, 00:09
Forum: General questions
Topic: Firmware and/or app update
Replies: 18
Views: 1388

Re: Firmware and/or app update

Hi jofre & NETATMO admins, can you elaborate a bit more on which topics improvements and fixes you are working on for this new FW release ? I fully understand you cannot or do not want to reveal the timing, but the contents of what shall be fixed or some priority list of topics must be existing and ...
by jueti
24 Jan 2017, 23:59
Forum: General questions
Topic: Reset learning
Replies: 10
Views: 557

Re: Reset learning

Hi jofre, thanks for your clear and fast reply on this topic, I really appreciate that some NETATMO staff is monitoring here and giving feedback. I can only encourage you to do so in the other hot topics as well. Not only me, but many others here are losing patience, and with no offense, but pls be ...
by jueti
24 Jan 2017, 23:53
Forum: General questions
Topic: Push notifications not working at all
Replies: 31
Views: 1397

Re: Push notifications not working at all

Yeah, same here, not relaible, not all notification are complete, some are missing, and still cannot playback via app as I continue to see the loading symbol for ages ... until it stops without playing anything. A desaster ! But hey, I already published my 1 star review on amazon.de recently and thi...
by jueti
24 Jan 2017, 23:48
Forum: General questions
Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
Replies: 20
Views: 1426

Re: Presence Camera Broken Since 3rd Jan - UPDATED 23rd Jan

Ehhm, did I misunderstood or was the PRESENCE advertised as an "OUTDOOR" surveillance camera ? Maybe the sun is always shining in NETATMO land, but here we have wind, rain, freezing temperatures, fog, ... and yes, sometimes sun, with up to 30 Celsius or more. Shall I ask my pretty outdoor Presence f...
by jueti
21 Jan 2017, 16:08
Forum: General questions
Topic: Presence stopped recording video
Replies: 0
Views: 216

Presence stopped recording video

My Presence camera has stopped recording video since I switched settings back from 1080p to 720p dropbox upload ! The resulting files start with a still image, you can actually hear that audio is constantly recorded, like footsteps or the closing of the door. If I look into the Security app on my iP...
by jueti
21 Jan 2017, 13:39
Forum: General questions
Topic: Push notifications not working at all
Replies: 31
Views: 1397

Re: Push notifications not working at all

Push notifications in iOS back since yesterday in my case. Can confirm that the style has changed to a one liner with info "person seen". This doesn't bother me as a push on this notification message it opens up the security app and jumps on the event with preview image. OK for me. Problem solved, t...
by jueti
13 Jan 2017, 23:58
Forum: General questions
Topic: Video Quality
Replies: 59
Views: 2665

Re: Video Quality

Merci kiboots.

eah, their "support" seems to be on holiday ...

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