Search found 135 matches

by Guillaume_B_Netatmo
12 Aug 2019, 15:33
Forum: General questions
Topic: My outdoor camera as stopped going in to lowlight mode.
Replies: 7
Views: 952

Re: My outdoor camera as stopped going in to lowlight mode.

Hello riskymoth, We do answer to every ticket we receive and are currently pretty fast to answer. Could you therefore please make sure our answer did not end up in your SPAM box? If not, I would appreciate if you could confirm your ticket number (send me a PM) so I can look into this. I thank you in...
by Guillaume_B_Netatmo
12 Aug 2019, 15:28
Forum: General questions
Topic: I need help - „ Error loading Media„....
Replies: 1
Views: 186

Re: I need help - „ Error loading Media„....

Hello Lestat,

I recommend to submit a request to our assistance so we can investigate and sort this out!
To do so, please head there:

* https://helpcenter.netatmo.com/en-us/sm ... camera/top

I thank you for your comprehension and wish you a nice day,
by Guillaume_B_Netatmo
05 Aug 2019, 17:53
Forum: General questions
Topic: ARCHIVED - New Product Request:: Presence Mini (doorbell camera)
Replies: 7
Views: 1588

Re: New Product Request:: Presence Mini (doorbell camera)

Hello,

The Smart Doorbell release date is still to be determined.
Please be assured that we are doing our maximum to release as soon as possible. We therefore thank you for your patience :)
by Guillaume_B_Netatmo
05 Aug 2019, 17:10
Forum: Questions générales
Topic: imagette
Replies: 3
Views: 723

Re: imagette

Bonjour Phil35,

Il est seulement possible de mettre à jour la vignette de profil en utilisant une image présente sur votre appareil mobile ou en prenant une photo avec ce dernier.
Je vous remercie pour votre compréhension,
by Guillaume_B_Netatmo
05 Aug 2019, 16:57
Forum: Questions générales
Topic: Disponibilité
Replies: 21
Views: 5157

Re: Disponibilité

Bonjour à vous, Pour le moment, la date de sortie reste à déterminer. Soyez bien assuré que nous cravachons régulièrement les équipes en charge afin d'obtenir cette fameuse date de sortie mais pour le moment, la seule réponse est que nous sortirons le produit lorsque celui-ci sera fin prêt! En effet...
by Guillaume_B_Netatmo
05 Aug 2019, 16:49
Forum: General questions
Topic: How to delete a home location?
Replies: 1
Views: 495

Re: How to delete a home location?

Hello MarcV,

It is not possible for now to remove a Home. To counter Murphy, I would then recommend to rename one of them :)
To do so, just head to your Security app, open the settings, select your Home then click on its name to rename it!
by Guillaume_B_Netatmo
05 Aug 2019, 16:31
Forum: General questions
Topic: Night vision doesn't work
Replies: 62
Views: 26558

Re: Night vision doesn't work

Hello All! You can submit a ticket by heading to our help center: * https://helpcenter.netatmo.com/en-us/smart-indoor-camera-and-accessories/top @Eransden, I can see that you already opened one and got an answer from my colleague. @nfiniteloop, I could not find any ticket using linked to your email ...
by Guillaume_B_Netatmo
05 Aug 2019, 16:23
Forum: General questions
Topic: Set home & away via homekit status
Replies: 7
Views: 1361

Re: Set home & away via homekit status

Hello dntom, Could you please head to our Web App(my.netatmo.com/) to update your settings? To do so, please set them to a different value then back to the desired ones to force the update. This should allow the camera to respect your settings. We are currently working on a fix. As a reminder, you c...
by Guillaume_B_Netatmo
05 Aug 2019, 16:16
Forum: General questions
Topic: Keep getting Movements notifications even if it is set on NEVER
Replies: 6
Views: 1012

Re: Keep getting Movements notifications even if it is set on NEVER

Hello Corbetz,

Could you please try to set them to a different value then back to the desired ones to force the settings update?
If it does not help, please let me know.
by Guillaume_B_Netatmo
23 Jul 2019, 17:37
Forum: Questions générales
Topic: Infrarouge HS
Replies: 3
Views: 859

Re: Infrarouge HS

Bonjour Pierre04,

Je viens de vous contacter par e-mail afin que je puisse vous offrir une solution dans les plus brefs délais.
Si mon mail n'apparaît pas, veuillez vérifier vos SPAMS ou envoyez-moi un message privé sur le forum.

Merci par avance!

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