Search found 135 matches

by Guillaume_B_Netatmo
21 Feb 2019, 15:15
Forum: General questions
Topic: backup/restore biometric data profiles
Replies: 2
Views: 408

Re: backup/restore biometric data profiles

Hello joergm6, I sincerely thank you for your feedback. For now, it is not possible to backup the data stored on the SD Card. We made that choice when we designed the cameras for security concerns. The learning can be achieved quickly and the SD Cards should not encounter difficulties which is why w...
by Guillaume_B_Netatmo
21 Feb 2019, 14:17
Forum: Questions générales
Topic: [RESOLU] paramétrage reconnaissance faciale
Replies: 2
Views: 509

Re: paramétrage reconnaissance faciale

Bonjour MADMAT, Lorsque vous ouvrez l’application Security, vous devriez voir les onglets "A la maison" et "Ailleurs". (Si ce n'est pas le cas, faîtes glisser l'écran vidéo vers le bas). Tous les visages connus et inconnus apparaîtront dans ces onglets. Si vous souhaitez créer un profil pour une per...
by Guillaume_B_Netatmo
14 Feb 2019, 15:09
Forum: General questions
Topic: No recordings at night
Replies: 1
Views: 313

Re: No recordings at night

Hello b_krijgsman, In order to provide an accurate support, could you please submit a ticket by heading to our helpcenter? * https://www.netatmo.com/en-gb/helpcenter/security/2/does-presence-work-at-night-or-when-it-is-dark/250?force_locale=en-gb Click on contact support and we will make sure to ans...
by Guillaume_B_Netatmo
14 Feb 2019, 14:52
Forum: Questions générales
Topic: Caméra Welcome qui fond!
Replies: 4
Views: 688

Re: Caméra Welcome qui fond!

Bonjour Sk93, Nous pouvons mettre un peu plus de temps à répondre en début de semaine du fait que nos services ne soient pas ouverts le weekend, soyez cependant bien assuré que nous répondons à toutes les demandes que nous recevons. Pourriez-vous ainsi me confirmer votre numéro de ticket ou l'adress...
by Guillaume_B_Netatmo
08 Feb 2019, 13:44
Forum: General questions
Topic: Video playback more unstable than before?
Replies: 10
Views: 1388

Re: Video playback more unstable than before?

Hello zhuffzilla15 and loukandr, In order to accurately investigate on your respective cases, I invite you to contact us by submitting a ticket here: * https://www.netatmo.com/en-gb/helpcenter/security/2/video-live-does-not-play/148 Scroll down then click on Contact Netatmo support. We will answer y...
by Guillaume_B_Netatmo
08 Feb 2019, 12:29
Forum: General questions
Topic: Rotation whilst fitting the camera?
Replies: 2
Views: 396

Re: Rotation whilst fitting the camera?

Hello zinterz,

It is possible to rotate the camera. The mount allows you to tilt the camera 45° to each side(right and left), 90° down and 20° up.
We'll make sure to add these information to the product's description quickly!

Have a great day,
by Guillaume_B_Netatmo
04 Feb 2019, 11:11
Forum: General questions
Topic: Date & time on video streaming
Replies: 1
Views: 299

Re: Date & time on video streaming

Hello Camillo, For now it is not possible to get the date & time on the recordings however, we are willing to add this feature, we therefore look into this and might implement it in the future. I thank you for your comprehension and invite you to let us know if you have any other feedback or suggest...
by Guillaume_B_Netatmo
04 Feb 2019, 11:06
Forum: General questions
Topic: Camera shows no livestream outside the home network
Replies: 10
Views: 1914

Re: Camera shows no livestream outside the home network

Hello fastzapper, In order to access the camera over foreign networks using HomeKit requires a HomeKit HUB ( https://support.apple.com/en-us/HT207057 ) If you encounter difficulties to access the camera using your Netatmo Security application or if you have a HomeKit HUB but can't access the LiveStr...
by Guillaume_B_Netatmo
21 Jan 2019, 15:27
Forum: General questions
Topic: Secure Connection
Replies: 7
Views: 924

Re: Secure Connection

Hello, If you still experience difficulties, I strongly recommend you to contact us directly from the assistance so we can provide an efficient and personalised troubleshoot. To do so, please head to https://www.netatmo.com/en-gb/helpcenter/security/2 I thank you for your comprehension and wish you ...
by Guillaume_B_Netatmo
21 Jan 2019, 15:26
Forum: General questions
Topic: Camera connected but no stream
Replies: 2
Views: 452

Re: Camera connected but no stream

Hello marcotrumpet, I sincerely do apologize for the late answer. If you still experience difficulties, I strongly recommend you to contact us directly from the assistance so we can provide an efficient and personalised troubleshoot. To do so, please head to https://www.netatmo.com/en-gb/helpcenter/...

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