Search found 135 matches

by Guillaume_B_Netatmo
26 Dec 2018, 13:54
Forum: General questions
Topic: Welcome install second one
Replies: 3
Views: 442

Re: Welcome install second one

Hello gstoetti, I sincerely do apologize I missed your first message. It is indeed a "bug". The factory firmware was using old drivers which could cause difficulties to connect to some routers. When you install over Ethernet, the camera can then update its firmware allowing you to reconnect it to th...
by Guillaume_B_Netatmo
26 Dec 2018, 13:54
Forum: General questions
Topic: Welcome install second one
Replies: 3
Views: 442

Re: Welcome install second one

Hello gstoetti, I sincerely do apologize I missed your first message. It is indeed a "bug". The factory firmware was using old drivers which could cause difficulties to connect to some routers. When you install over Ethernet, the camera can then update its firmware allowing you to reconnect it to th...
by Guillaume_B_Netatmo
20 Dec 2018, 16:42
Forum: General questions
Topic: cross domain outage?
Replies: 15
Views: 1133

Re: cross domain outage?

Hello, We heard you and I would like to let you know that we are currently improving the way we communicate about service outage and other temporary issues. We plan to implement this directly in the application so you do not have to look for the status page. For now I can't confirm any release date ...
by Guillaume_B_Netatmo
20 Dec 2018, 15:01
Forum: Questions générales
Topic: grésillement sur son
Replies: 1
Views: 427

Re: grésillement sur son

Bonjour Cantece, Je vous invite à soumettre une demande à notre assistance en vous rendant à l'adresse suivante: * https://www.netatmo.com/fr-fr/helpcenter/securite/2 Ceci nous permettra de vous offrir un meilleur suivi ainsi qu'une assistance plus efficace. Je vous remercie pour votre compréhension...
by Guillaume_B_Netatmo
12 Dec 2018, 15:07
Forum: Questions générales
Topic: Proposition d'évolution (Gestion de l'Historique)
Replies: 1
Views: 293

Re: Proposition d'évolution (Gestion de l'Historique)

Bonjour Pierre, Nous avons ajouté cette fonctionnalité sur l'application iOS et l'ajouterons également sur l'application Android et Web dans un futur proche. Ces dernières sont actuellement en refonte en vue d'une harmonisation avec l'application iOS ainsi, la suppression par bloc des évènements ain...
by Guillaume_B_Netatmo
12 Dec 2018, 14:52
Forum: Questions générales
Topic: J’ai perdu la vis de...
Replies: 1
Views: 285

Re: J’ai perdu la vis de...

Bonjour DocTopp,

Si ce n'est pas déjà fait, je vous inviterais à envoyer une demande à notre assistance afin d'obtenir une vis de rechange:

* https://www.netatmo.com/fr-fr/helpcenter/securite/2

Je vous remercie pour votre compréhension et vous souhaite une agréable journée,
by Guillaume_B_Netatmo
11 Dec 2018, 18:25
Forum: General questions
Topic: Firmware problem
Replies: 7
Views: 1295

Re: Firmware problem

Hello grzes powertech, This code error indicates there is an USB communication issue. Usually, the error 2/2 is due to a voltage drop. Could you please make sure you are using the USB Cable provided? The cable has to be as short as possible in order to avoid any voltage drop. You can also try to use...
by Guillaume_B_Netatmo
11 Dec 2018, 10:20
Forum: Questions générales
Topic: Homekit : Top... Mais Welcome sans vidéo moins top
Replies: 16
Views: 2573

Re: Homekit : Top... Mais Welcome sans vidéo moins top

Bonjour, Pour celles et ceux qui rencontrent des difficultés, Je vous inviterais à m'envoyer un message privé contenant les informations suivantes: 1. L'adresse e-mail liée à votre compte Netatmo 2. L'adresse MAC (ou le numéro de série) de la/les caméra(s) concernée(s) Je reviendrais vers vous dès q...
by Guillaume_B_Netatmo
28 Nov 2018, 17:28
Forum: General questions
Topic: Netatmo Server Problem
Replies: 12
Views: 1478

Re: Netatmo Server Problem

Hello, We totally understand your frustration regarding the situation and please be assured that we are really concerned about it. Our products are designed to use our servers as a relay between your product and your application while you are away from Home. To get better performances, if the monito...
by Guillaume_B_Netatmo
28 Nov 2018, 10:27
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 2645

Re: Welcome Camera is only showing black screen

Hello, For those of you who experience difficulties with their cameras, I invite you to contact our support directly using the following link: - https://www.netatmo.com/en-eu/helpcenter/security/2 That way, we will be able to provide a more efficient and personalized assistance as we will need to in...

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