Search found 135 matches

by Guillaume_B_Netatmo
26 Nov 2018, 14:03
Forum: Questions générales
Topic: Intelligentes ou pas...
Replies: 2
Views: 432

Re: Intelligentes ou pas...

Bonjour,

Afin de pouvoir vous offrir une aide efficace, je vous inviterais à nous contacter en vous rendant à l'adresse suivante:

- https://www.netatmo.com/fr-fr/helpcenter/securite/2

Je vous remercie par avance,
by Guillaume_B_Netatmo
23 Nov 2018, 10:57
Forum: Questions générales
Topic: Lampe led scintille
Replies: 3
Views: 449

Re: Lampe led scintille

Bonjour,

Le scintillement de la caméra s'explique car celle-ci doit tester la luminosité ambiante afin de déterminer si la caméra doit conserver le mode infrarouge actif ou non, il s'agit donc d'un fonctionnement normal de vos caméras.
by Guillaume_B_Netatmo
23 Nov 2018, 10:46
Forum: General questions
Topic: Netatmo Server Problem
Replies: 12
Views: 1428

Re: Netatmo Server Problem

Hello, Thank you for your messages. Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices. We've found the origin of the bug and fixed it in order that it does not happen again. Everything should now wo...
by Guillaume_B_Netatmo
17 Nov 2017, 17:50
Forum: General questions
Topic: Camera KO after automatic update v180
Replies: 9
Views: 1041

Re: Camera KO after automatic update v180

Hello everyone, We did investigated further as we had several cases and managed to identify the issue. It appears that a process which converts the data from the old to the new system does not manage to process its task, preventing the camera from working. In order to solve the issue, the SD Card ha...
by Guillaume_B_Netatmo
09 Nov 2017, 12:07
Forum: General questions
Topic: Camera KO after automatic update v180
Replies: 9
Views: 1041

Re: Camera KO after automatic update v180

Hello, We are aware that a very small amount of users have lost access to the Live after the update v180. Despite the symptoms appear to be the same, we started to investigate some cases and noticed that the causes of the issue were different from a camera to another. We keep investigating and solvi...

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