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by Guillaume_B_Netatmo
03 Jul 2019, 14:17
Forum: Feature requests
Topic: Notification Setup for Multi-Cam Environment
Replies: 5
Views: 814

Re: Notification Setup for Multi-Cam Environment

Hello Corr70,

We totally understand that this workaround might not suit everybody, however, I can't confirm anything for now.
I will make sure to bring up this point again in our next meeting!
by Guillaume_B_Netatmo
03 Jul 2019, 10:19
Forum: General questions
Topic: No recordings
Replies: 7
Views: 669

Re: No recordings

Hi Testom,

I will make sure to get back to you later today :)
by Guillaume_B_Netatmo
02 Jul 2019, 14:24
Forum: Feature requests
Topic: Notification Setup for Multi-Cam Environment
Replies: 5
Views: 814

Re: Notification Setup for Multi-Cam Environment

Hello Marco, The settings are shared across all the devices installed in the same virtual Home. If you would like to use different settings on your cameras, you can install them in different virtual Homes. To move a camera from a Home to another, you will need to reset it then reinstall it as a new ...
by Guillaume_B_Netatmo
02 Jul 2019, 14:07
Forum: Questions générales
Topic: Soucis de format vidéo
Replies: 8
Views: 1310

Re: Soucis de format vidéo

Bonjour Fonf, Je suis sincèrement navré pour les délais de réponse et de correction. Je viens de relancer l'équipe en charge. Nous avons pu déterminer la cause de la situation. Le ratio d'image est bien adapté lorsque vous disposez d'une caméra intérieure dans la même maison virtuelle, ce qui n'est ...
by Guillaume_B_Netatmo
02 Jul 2019, 12:19
Forum: General questions
Topic: How to defined (or view) zone alert of second camera ?
Replies: 2
Views: 369

Re: How to defined (or view) zone alert of second camera ?

Hello zoic21, When you head to the camera settings, could you please try to scroll down? The Alert Zone and floodlight settings for your second camera are most likely to be available below but the scrolling bar is might not appear correctly on the Android app. If the settings are still not available...
by Guillaume_B_Netatmo
02 Jul 2019, 12:05
Forum: General questions
Topic: No recordings
Replies: 7
Views: 669

Re: No recordings

Hello Thorsten206, Could you please submit us a request so we can investigate and provide you with a personalized assistance? To do so, please head there and use the "Send us a message" button at the end of the article: * https://helpcenter.netatmo.com/en-us/smart-outdoor-camera/video-events/video-l...
by Guillaume_B_Netatmo
02 Jul 2019, 11:56
Forum: General questions
Topic: Vertical Tilt Misalignment due to heat?
Replies: 1
Views: 341

Re: Vertical Tilt Misalignment due to heat?

Hello im0001, The ambient temperature appears to play a major role, however, please be assured that we can provide you with a solution! I invite you to submit us a ticket by heading there: * https://helpcenter.netatmo.com/en-us/smart-outdoor-camera/setup-installation/how-to-install-the-smart-outdoor...
by Guillaume_B_Netatmo
02 Jul 2019, 11:42
Forum: General questions
Topic: Presence slowly tilting down
Replies: 11
Views: 1629

Re: Presence slowly tilting down

Hello mikesouthby,

According to my data, we contacted you and provided you with a solution.
If you still experience any difficulty or have any other question, please feel free to get back to us anytime!
by Guillaume_B_Netatmo
02 Jul 2019, 11:37
Forum: General questions
Topic: Night vision doesn't work
Replies: 62
Views: 26558

Re: Night vision doesn't work

Hello rob.0,

I opened a ticket for you using the email address linked to your Forum's account.
If you can't find my email, please check your SPAM folder. If it is still missing, feel free to send me a private message.

I thank you in advance and wish you a nice day! 😊
by Guillaume_B_Netatmo
02 Jul 2019, 11:29
Forum: General questions
Topic: Defective SD card reported
Replies: 9
Views: 1082

Re: Defective SD card reported

Hello MarcoGT, The biometric data linked to your profiles are saved on the SD Card. When you replace the SD card, the profiles remain but not the data. It will therefore be necessary to manually identify faces to rebuild the profile but this should not take long. We thank you for your comprehension,

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