Search found 135 matches

by Guillaume_B_Netatmo
28 Mar 2019, 12:01
Forum: Questions générales
Topic: Présence notifications
Replies: 5
Views: 837

Re: Présence notifications

Bonjour, Il est possible de modifier le son de notification sur certains appareils Android, il ne s'agit cependant pas d'une volonté de notre part. En effet, nos paramètres et les paramètres Android peuvent entrer en conflits en fonction de la version Android et de la surcouche constructeur, faisant...
by Guillaume_B_Netatmo
21 Mar 2019, 11:15
Forum: General questions
Topic: Camera shows no livestream outside the home network
Replies: 10
Views: 1914

Re: Camera shows no livestream outside the home network

Hello Mir88d,

Could you please create a request via our Help Center so we can provide a personalized assistance? Please be assured we will answer you promptly.
(Links available above your message)

I thank you in advance!
by Guillaume_B_Netatmo
13 Mar 2019, 16:55
Forum: iOS
Topic: Beta Test iOS Security app
Replies: 65
Views: 11926

Re: Beta Test iOS Security app

Hello fastzapper, The camera are automatically but gradually updated. That means it usually takes us around an entire week to update all the cameras across the globe. If your third camera is still running the firmware 250, please contact us using the following link: * https://www.netatmo.com/en-gb/h...
by Guillaume_B_Netatmo
13 Mar 2019, 16:54
Forum: General questions
Topic: Netatmo Welcome with Netgear Orbi
Replies: 2
Views: 533

Re: Netatmo Welcome with Netgear Orbi

Hello LanceM,

I thank you for sharing us the solution as the NetGear Orbi system starts to be quite popular.
I also forwarded these information to our engineers as both cameras model should work the same way.
by Guillaume_B_Netatmo
13 Mar 2019, 16:48
Forum: General questions
Topic: Noise detection
Replies: 1
Views: 453

Re: Noise detection

Hello camillo777,

The microphone can handle sounds up to 110dB. However, the camera has not been designed to trigger when it hears a loud sound but only when it identifies an alarm.
I therefore thank you for your comprehension,
by Guillaume_B_Netatmo
13 Mar 2019, 16:31
Forum: General questions
Topic: Confusion while using "Change my password" page
Replies: 1
Views: 349

Re: Confusion while using "Change my password" page

Hello AlexL_42, Could you please let me know if you tried to reset your password from your application (if yes please precise iOS or Android) or from our website? This will help me to investigate as you should not receive such a message when attempting to reset your password. In the meantime, I woul...
by Guillaume_B_Netatmo
13 Mar 2019, 16:24
Forum: General questions
Topic: Getting error 01 after latest update
Replies: 2
Views: 445

Re: Getting error 01 after latest update

Hello Da9L, Thanks for the feedback. If you experience difficulties again, I strongly recommend you to contact us directly from the assistance so we can provide an efficient and personalised troubleshoot. To do so, please head to https://www.netatmo.com/en-gb/helpcenter/security/2 I thank you for yo...
by Guillaume_B_Netatmo
13 Mar 2019, 16:19
Forum: General questions
Topic: Incorrect time in filenames
Replies: 4
Views: 656

Re: Incorrect time in filenames

Hello Oddentity,

Sorry for the late answer. The system log of the camera are saved using UTC so this might be the cause of the situation.
While I double check this with our engineers, could you please let me know your Timezone?

I thank you in advance and look forward to hearing from you,
by Guillaume_B_Netatmo
13 Mar 2019, 16:13
Forum: Netatmo API
Topic: Using API to retrive images from smart indoor camera
Replies: 2
Views: 954

Re: Using API to retrive images from smart indoor camera

Hello John,

You can have a closer look at what you can do using our API by heading there:

* https://dev.netatmo.com/resources/techn ... /security/

I also moved your post to the concerned department. Thanks for your comprehension and have a nice day!
by Guillaume_B_Netatmo
13 Mar 2019, 16:05
Forum: General questions
Topic: Video Upload - Providers
Replies: 4
Views: 834

Re: Video Upload - Providers

Hello merkdown,

I sincerely do apologize for the late answer.
For now, there is no concrete information about it but I can confirm that we think about it as we would like to improve the available services.

Stay tuned!

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