Search found 35 matches

by cesco
12 Dec 2018, 09:15
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1349

Re: advance/anticipation calculation fails

Hello Alexandre. I did as you said in your last post and indeed the anticipation worked flawlessly so far. That means 3 changes, yesterday at 15.00 (14.11), yesterday at 20.30 (19.28) and this morning at 7.00 (4.17). That's weird because I remember keeping the page open last years during winter, but...
by cesco
11 Dec 2018, 12:22
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1349

Re: advance/anticipation calculation fails

Ok I can try that, but what about the failed morning anticipation at 7.00 am when everything is turned off on my computers and smartphone? Sometimes I leave my Mac turned on during the night but most of the time with browsers and everything else turned off, just to make some backup during the night ...
by cesco
11 Dec 2018, 11:49
Forum: General questions
Topic: Auto-adapt resetting to 30 minutes
Replies: 16
Views: 1021

Re: Auto-adapt resetting to 30 minutes

Hello Alexandre. I just answered you with more detail in the other thread "Advance/anticipation..."
by cesco
11 Dec 2018, 11:45
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1349

Re: advance/anticipation calculation fails

Hello Alexandre. My problem started 10 days ago, but started appearing regularly from Monday 3rd December in the afternoon. I activated the AWAY option with a scheduled comeback and it switched back on 30 minutes default. From there every single change in temperature has been wrong, apart from 3 exc...
by cesco
11 Dec 2018, 09:19
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1349

Re: advance/anticipation calculation fails

Hello Brieuc. I just answered to Alessandra from Netatmo Support. As I said to her I'm at the office right now and I'm monitoring my thermostat on a page always open and I see no disconnection at all. I also sent her a screenshot taken a minute ago showing that I can reach the Thermostat from the of...
by cesco
11 Dec 2018, 08:54
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1349

Re: advance/anticipation calculation fails

I must say this is the first time I needed to contact support from February 2014 when I bought the Thermostat (I already owned the Weather Station). This Thermostat is a fantastic product for sure. Yes, maybe support answer can definitely improve, but I can imagine that during winter they are overwh...
by cesco
11 Dec 2018, 08:01
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1349

Re: advance/anticipation calculation fails

Same trick didn't work this morning, but I touched the schedule just before going to bed, that means 6-7 hours before the heating turns on. For me it's the contrary, in the morning it never gets it right and it starts 30 minutes before for one entire week now
by cesco
10 Dec 2018, 20:14
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1349

Re: advance/anticipation calculation fails

I manually click on the current time schedule , and I convalidate it again (without changing anything!) - THEN - and only then - after few seconds, anticipation function starts. there's definitely something that's not working properly You're right! I just did the same, opened the schedule for my ne...
by cesco
10 Dec 2018, 18:43
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1349

Re: advance/anticipation calculation fails

Hello Alex and thank you for reporting your experience. For me it's an entire week now with default anticipation (30 minutes) apart from two isolate cases. On one hand I'm sorry you've got my same problem (see my other thread "Auto-adapt resetting to 30 minutes") but on the other hand if there's a p...
by cesco
10 Dec 2018, 10:11
Forum: General questions
Topic: Auto-adapt resetting to 30 minutes
Replies: 16
Views: 1021

Re: Auto-adapt resetting to 30 minutes

During the weekend the situation hasn't changed, every single variation in temperature (3 per day) has been anticipated by 30 minutes default. I switched back my Netatmo Weather Station for outside temperature but nothing changed, after relaying the previous two days on the local meteo. So the sourc...

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