Search found 2933 matches

by Brieuc_Netatmo
17 Sep 2019, 14:46
Forum: Questions générales
Topic: Dysfonctionnement True Temperature sur vannes
Replies: 10
Views: 514

Re: Dysfonctionnement True Temperature sur vannes

Bonjour,
En effet, le correctif est déployé depuis hier !
Nous souhaitions effectuer les derniers tests avant de vous prévenir :)
N'hésitez pas à nous signaler tout fonctionnement inattendu.
Merci encore pour votre patience =)
by Brieuc_Netatmo
13 Sep 2019, 09:15
Forum: Weather Station Web Application
Topic: Comfort / air quality bars broken ?
Replies: 8
Views: 146

Re: Comfort / air quality bars broken ?

Thank you for your feedback :)
Have a great day!
by Brieuc_Netatmo
12 Sep 2019, 09:32
Forum: General questions
Topic: Valve starting boiler even if temperature reached
Replies: 4
Views: 168

Re: Valve starting boiler even if temperature reached

Hi, Once the Relay receives a new firmware, the update is pushed to the radio modules and it can last up to 48h, depending on the quantity of modules and the quality and stability of the radio connection between the modules and their Relay. You will get a normal behaviour once all modules are update...
by Brieuc_Netatmo
11 Sep 2019, 14:34
Forum: General questions
Topic: E-mail with strange content.
Replies: 1
Views: 139

Re: E-mail with strange content.

Hi Tobi-Net, I am confirming you that the email you received there is a mail from Netatmo. In the context of ensuring not keeping end user personal data of inactive users, we are verifying if you want us to keep you active in our product data base or not. If you do not want to be kept in our base, t...
by Brieuc_Netatmo
11 Sep 2019, 14:29
Forum: Weather Station Web Application
Topic: Comfort / air quality bars broken ?
Replies: 8
Views: 146

Re: Comfort / air quality bars broken ?

Hi,
This bug should now be fixed :)
Could you please confirm?
by Brieuc_Netatmo
11 Sep 2019, 14:29
Forum: Les applications iOS/Android/Web de la Station Météo
Topic: Appli web
Replies: 7
Views: 213

Re: Appli web

Bonjour,
Normalement c'est corrigé :)
Pouvez-vous confirmer ?
by Brieuc_Netatmo
09 Sep 2019, 14:14
Forum: General questions
Topic: True temperature setting
Replies: 12
Views: 1381

Re: True temperature setting

Hi,
Please apologize for the inconvenience, this is a known issue.
We're currently working on a fix, thank you for your patience and understanding.
by Brieuc_Netatmo
09 Sep 2019, 12:10
Forum: General questions
Topic: WTF - Wrong temperatur on radiator termostat.
Replies: 1
Views: 148

Re: WTF - Wrong temperatur on radiator termostat.

Hi Christian,
Could you please let me know your ticket reference (#xxxxxxxx)? I will make sure you get an answer to your request.
The True Temperature function is not working for the time being, our engineers are working on a fix.
Thank you for your patience and understanding.
by Brieuc_Netatmo
06 Sep 2019, 14:51
Forum: Les applications iOS/Android/Web de la Station Météo
Topic: Appli web
Replies: 7
Views: 213

Re: Appli web

Merci Dany38,
Nos ingénieurs sont désormais informés de ce bug et vont tout faire pour le corriger au plus vite !
Bonne journée :)
by Brieuc_Netatmo
06 Sep 2019, 13:23
Forum: Les applications iOS/Android/Web de la Station Météo
Topic: Appli web
Replies: 7
Views: 213

Re: Appli web

Pouvez-vous nous préciser avec quel navigateur vous avez le souci, et dans quelle résolution d'écran ?

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