Netatmo Forum

Hi Hinata, please let your camera update so that the situation improves.
130 is an old version, the most recent is 468.
Updates are installed automatically.

Hi Baptiste,
Your camera is running an old version.
Please wait for your camera to update to the latest version, v468, and let us know if the issue persists.
Thanks,

Bonjour, pour changer une caméra d'une maison à une autre il faut en effet la réinitialiser et l'installer à nouveau dans la nouvelle maison.

Please contact the support team so we can help you with that issue.

The camera will record even when WiFi is down.
When the connection is reestablished and the camera is able to send the events to the smartphone, the recording will be available from the app.

The outdoor camera cannot automatically trigger the Siren so unfortunately you will not receive a critical alert in that case.

Bonjour, merci de faire vos commentaires sur les apps en beta (TestFlight) dans la bonne section du forum afin qu'on puisse réagir plus rapidement.

Hello, we're working to improve the experience of users who, like you, own multiple security products. Improvements will come in future firmware updates.
Thank you for your patience.

You should be able to find the face in the dashboard (the part on top of the video player when you slide it down). Make a long tap on the face in the dashboard and you'll be able to identify it.

Hi, please let your camera update to the current fw version (456). If the problem persists, contact the Support Team.
Thanks