Netatmo Forum

Bonjour,
Merci pour votre retour. On va améliorer notre app pour rendre tous vos points plus compréhensibles.

Bonjour, vous trouverez cette info en page 23 du manuel utilisateur : 5V, 500mA.

Hello, It is possible that only two bars are displayed but the connection with the product is stable. In case you see that the product disconnects in the timeline, please contact the Support Team so we can help you. As for updating the Siren location, there was a bug that has ben fixed recently. You...

Hello,
When returning home geofencing doesn't work: each user needs to be identified by the camera.
As for other users in the home, you can send them an invitation to join your home with their own account. Go to the settings menu => manage guests.

Hi Jetmcquack, yes they will

If the camera was produced before the HomeKit compatible firmware was released, then there will be no code on your camera.
In this case, you will need to reset your camera with the reset QR code and set it up again. This will allow you to "Enable3 HomeKit, which will generate a new setup code.

Hello all,
Please contact our Support Team if your camera's night vision is not working as expected.
Thanks,

Bonjour, merci pour votre retour. En effet pour l'instant les caméras ne peuvent pas communiquer entre elles. C'est une fonctionnalité sur laquelle on travaille pour que bientôt vous n'ayez pas à vous faire identifier par chaque caméra qui est liée à une Sirène quand vous rentrez à la maison. Merci ...

Hello all,
You can read more about HomeKit Secure Video in our blog post: https://www.netatmo.com/blog/en/securit ... o-support/
You will also find a video that explains how it works.

Hello, the rollout of v440 is complete since last week.
Please note that a rollout generally takes one to two weeks to complete. This is normal and we do it like this to make sure everything goes well.
Thank you for your patience.