Hi Hinata, please let your camera update so that the situation improves.
130 is an old version, the most recent is 468.
Updates are installed automatically.
Search found 622 matches
- 08 Mar 2021, 15:40
- Forum: General questions
- Topic: After FW130 I can't see videos in my local network
- Replies: 1
- Views: 28
- 05 Feb 2021, 16:58
- Forum: General questions
- Topic: Firmware 415 introduced sensor stability issues?
- Replies: 1
- Views: 143
Re: Firmware 415 introduced sensor stability issues?
Hi Baptiste,
Your camera is running an old version.
Please wait for your camera to update to the latest version, v468, and let us know if the issue persists.
Thanks,
Your camera is running an old version.
Please wait for your camera to update to the latest version, v468, and let us know if the issue persists.
Thanks,
- 25 Jan 2021, 10:11
- Forum: Questions générales
- Topic: Changement de maison
- Replies: 1
- Views: 90
Re: Changement de maison
Bonjour, pour changer une caméra d'une maison à une autre il faut en effet la réinitialiser et l'installer à nouveau dans la nouvelle maison.
- 26 Aug 2020, 15:33
- Forum: General questions
- Topic: Netatmo nsc01-EU camera. When turned on, the green led lights up and does not turn off.
- Replies: 1
- Views: 1445
Re: Netatmo nsc01-EU camera. When turned on, the green led lights up and does not turn off.
Please contact the support team so we can help you with that issue.
- 17 Aug 2020, 18:24
- Forum: General questions
- Topic: Recording during dropped WiFi?
- Replies: 2
- Views: 6194
Re: Recording during dropped WiFi?
The camera will record even when WiFi is down.
When the connection is reestablished and the camera is able to send the events to the smartphone, the recording will be available from the app.
When the connection is reestablished and the camera is able to send the events to the smartphone, the recording will be available from the app.
- 29 Jul 2020, 16:59
- Forum: Feature requests
- Topic: Critical Alerts iOS
- Replies: 8
- Views: 3091
Re: Critical Alerts iOS
The outdoor camera cannot automatically trigger the Siren so unfortunately you will not receive a critical alert in that case.
- 29 Jul 2020, 16:58
- Forum: Questions générales
- Topic: Bouton Déclenchement automatique indisponible
- Replies: 3
- Views: 4671
Re: Bouton Déclenchement automatique indisponible
Bonjour, merci de faire vos commentaires sur les apps en beta (TestFlight) dans la bonne section du forum afin qu'on puisse réagir plus rapidement.
- 29 Jul 2020, 11:39
- Forum: General questions
- Topic: Contact to all sensors lost at the same time / multiple cameras
- Replies: 2
- Views: 2909
Re: Contact to all sensors lost at the same time / multiple cameras
Hello, we're working to improve the experience of users who, like you, own multiple security products. Improvements will come in future firmware updates.
Thank you for your patience.
Thank you for your patience.
- 29 Jul 2020, 11:36
- Forum: General questions
- Topic: cannot identify a face
- Replies: 6
- Views: 3182
Re: cannot identify a face
You should be able to find the face in the dashboard (the part on top of the video player when you slide it down). Make a long tap on the face in the dashboard and you'll be able to identify it.
- 29 Jul 2020, 11:35
- Forum: General questions
- Topic: Keep getting Movements notifications even if it is set on NEVER
- Replies: 1
- Views: 1533
Re: Keep getting Movements notifications even if it is set on NEVER
Hi, please let your camera update to the current fw version (456). If the problem persists, contact the Support Team.
Thanks
Thanks