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by jofre_netatmo
06 Feb 2020, 15:21
Forum: General questions
Topic: Night vision doesn't work
Replies: 62
Views: 26558

Re: Night vision doesn't work

Please contact the Support Team so we can help you with these issues.
by jofre_netatmo
27 Jan 2020, 16:01
Forum: Questions générales
Topic: Impossibilité de régler la sensibilité des détecteurs
Replies: 8
Views: 794

Re: Impossibilité de régler la sensibilité des détecteurs

Bonjour,
Ce problème a été réglé avec une màj du fw de la caméra.
Si vous avez besoin de changer la config de vos caméras, merci de contacter le support pour qu'on vous envoie la màj tout de suite.
by jofre_netatmo
27 Jan 2020, 15:59
Forum: General questions
Topic: Sensors - sensitivity adjustment not possible any more
Replies: 11
Views: 854

Re: Sensors - sensitivity adjustment not possible any more

Hello all,
The bug has indeed been fixed with v427.
Please contact our support team so they can update your cameras if you need to change the settings.
by jofre_netatmo
15 Jan 2020, 10:36
Forum: General questions
Topic: HomeKit Secure Video ?
Replies: 14
Views: 5469

Re: HomeKit Secure Video ?

Hello everyone,
We keep working on the HomeKit Secure Video compatibility of both of our Cameras, Indoor and Outdoor.
We expect to have the compatible fw for the Indoor Camera soon. The fw for the Outdoor Camera will come next.
Thank you for your patience.
by jofre_netatmo
06 Jan 2020, 14:08
Forum: General questions
Topic: My Indoor camera keeps saying "Video Unavailable. The Camera is off"
Replies: 6
Views: 2962

Re: My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Can you please check that your Android app has updated to version 3.0.3.4?
If the problem persists after the update or if you are using an iOS device, please let us know.
by jofre_netatmo
16 Dec 2019, 10:53
Forum: General questions
Topic: Night vision doesn't work
Replies: 62
Views: 26558

Re: Night vision doesn't work

Thanks for the feedback. We will look into that.
by jofre_netatmo
12 Dec 2019, 17:31
Forum: General questions
Topic: V165 didn’t upload as camera disconnected
Replies: 3
Views: 303

Re: V165 didn’t upload as camera disconnected

Please make sure your Camera has good WiFi reception. It seems to be receiving a very weak signal and the update is struggling to complete in time.
by jofre_netatmo
12 Dec 2019, 15:10
Forum: Questions générales
Topic: Détection retour maison wifi
Replies: 2
Views: 336

Re: Détection retour maison wifi

Bonjour, la géolocalisation est utilisée uniquement pour savoir quand vous partez de la maison. Lorsque vous arrivez à la maison, il faut que la caméra vous identifie le visage pour qu'elle vous considère "à la maison".
by jofre_netatmo
11 Dec 2019, 11:39
Forum: Questions générales
Topic: Alarme se déclenche détection animal
Replies: 3
Views: 342

Re: Alarme se déclenche détection animal

La caméra apprend avec le temps. Mais pour l'instant et pour votre cas concrète, je vous recommande de désactiver le déclenchement automatique pour les "autres mouvements".
by jofre_netatmo
11 Dec 2019, 11:36
Forum: General questions
Topic: Multiple disconnect with V155
Replies: 16
Views: 8517

Re: Multiple disconnect with V155

Your cameras should soon update to v165. Please let us know if the issues persist.

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