Search found 604 matches

by jofre_netatmo
10 Dec 2019, 16:14
Forum: Questions générales
Topic: Alarme se déclenche détection animal
Replies: 3
Views: 341

Re: Alarme se déclenche détection animal

Bonjour, si vous avez activé la Sirène pour les "autres mouvements" il se peut que la caméra voit d'abord un mouvement "autre" avent de distinguer l'animal. Dans ce cas sur la time line vous verrez uniquement l'évènement "animal" mais en fait au moment où la caméra ne savait pas encore, elle a décle...
by jofre_netatmo
04 Dec 2019, 11:57
Forum: General questions
Topic: How do i get 433?!?!?!?!
Replies: 10
Views: 1516

Re: How do i get 433?!?!?!?!

We appreciate your interest but the beta is closed. We are not accepting new testers.
I hope you will be able to use HSV with the official release soon.
by jofre_netatmo
03 Dec 2019, 18:30
Forum: General questions
Topic: Apple Homekit Secure Video API with Netatmo !
Replies: 7
Views: 2272

Re: Apple Homekit Secure Video API with Netatmo !

Hi, the beta is now closed.
We work to release this version to all our users as soon as we can. Thank you for your patience.
by jofre_netatmo
03 Dec 2019, 17:43
Forum: General questions
Topic: How do i get 433?!?!?!?!
Replies: 10
Views: 1516

Re: How do i get 433?!?!?!?!

Hi, version 433 is a beta version for our beta testers only.
Stay tuned for the official release.
Thanks,
by jofre_netatmo
26 Nov 2019, 15:27
Forum: General questions
Topic: [SOLVED] Broken wire in the socket
Replies: 2
Views: 292

Re: Broken wire in the socket

Hi Hugo2019,
The wire is not broken. Those are two different antennas.
Just place the plastic socket back and the camera should be fine.
Have a nice day,
by jofre_netatmo
19 Nov 2019, 17:27
Forum: General questions
Topic: Netatmo limiting resolution playback!
Replies: 2
Views: 326

Re: Netatmo limiting resolution playback!

Hi Subzero,
We don't limit any customer's bandwidth.
The video resolution adapts to the quality of your phone's and your camera's connection.
You can download any video in full resolution (1080p) from the button at the top left corner of the video player.
by jofre_netatmo
19 Nov 2019, 10:53
Forum: General questions
Topic: Smart doors and window sensors - US availability
Replies: 1
Views: 322

Re: Smart doors and window sensors - US availability

Hi, the Sensors and the Siren should soon be available in the US.
But you can indeed purchase the products in Europe and use them in the US.
Hope this helps,
by jofre_netatmo
06 Nov 2019, 11:18
Forum: General questions
Topic: Géolocalisation ne marche plus
Replies: 5
Views: 362

Re: Géolocalisation ne marche plus

Bonjour,
Merci pour votre message, on travaille pour trouver des solutions afin que cette fonctionnalité soit encore plus fiable.
Est-ce que vous pourriez indiquer si vous êtes sur iOS ou Android, et le modèle des téléphones sur lesquels vous constatez des problèmes ?
Merci.
by jofre_netatmo
06 Nov 2019, 11:16
Forum: General questions
Topic: Presence Camera Started Messages
Replies: 2
Views: 387

Re: Presence Camera Started Messages

Hi Owenlars, it seems there were multiple power cuts during the night. That made the camera reboot everytime power was back.
by jofre_netatmo
06 Nov 2019, 11:13
Forum: General questions
Topic: Géolocalisation ne marche plus
Replies: 2
Views: 1707

Re: Géolocalisation ne marche plus

Bonjour,
Merci pour votre message, on travaille pour trouver des solutions afin que cette fonctionnalité soit encore plus fiable.
Est-ce que vous pourriez indiquer si vous êtes sur iOS ou Android, et le modèle des téléphones sur lesquels vous constatez des problèmes ?
Merci.

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