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by jofre_netatmo
09 Mar 2020, 11:03
Forum: General questions
Topic: FW v440 rollout complete?
Replies: 3
Views: 1434

Re: FW v440 rollout complete?

Hello, the rollout of v440 is complete since last week.
Please note that a rollout generally takes one to two weeks to complete. This is normal and we do it like this to make sure everything goes well.
Thank you for your patience.
by jofre_netatmo
09 Mar 2020, 10:58
Forum: Questions générales
Topic: Welcome et vidéo sécurisée homekit
Replies: 8
Views: 14638

Re: Welcome et vidéo sécurisée homekit

Bonjour,
Pour activer cette option il faut que la caméra soit en v440.
Il est possible que juste après l'installation elle n'ait pas encore reçu la mise à jour.
Est-ce que ça a été réglé ?
by jofre_netatmo
25 Feb 2020, 15:34
Forum: General questions
Topic: Tag disconnects after v180 upgrade
Replies: 1
Views: 1345

Re: Tag disconnects after v180 upgrade

Hi Jackoline, your cameras should have updated to v440, which contains many improvements regarding the Sensors compared to v169 and v180.
If your cameras have not updated yet, please send me their serial number in a private message so I can look into it.
Thanks,
by jofre_netatmo
25 Feb 2020, 15:30
Forum: General Questions
Topic: New Siren causing issues
Replies: 6
Views: 2028

Re: New Siren causing issues

Hi NathObeaN, yes, both are in the works.
by jofre_netatmo
06 Feb 2020, 15:23
Forum: General questions
Topic: Netatmo Security App - Multiple Users???
Replies: 1
Views: 627

Re: Netatmo Security App - Multiple Users???

You can invite other users to the Home (from the settings menu => Guests). All users will have admin rights.
by jofre_netatmo
06 Feb 2020, 15:21
Forum: General questions
Topic: Night vision doesn't work
Replies: 83
Views: 38135

Re: Night vision doesn't work

Please contact the Support Team so we can help you with these issues.
by jofre_netatmo
27 Jan 2020, 16:01
Forum: Questions générales
Topic: Impossibilité de régler la sensibilité des détecteurs
Replies: 8
Views: 1109

Re: Impossibilité de régler la sensibilité des détecteurs

Bonjour,
Ce problème a été réglé avec une màj du fw de la caméra.
Si vous avez besoin de changer la config de vos caméras, merci de contacter le support pour qu'on vous envoie la màj tout de suite.
by jofre_netatmo
27 Jan 2020, 15:59
Forum: General questions
Topic: Sensors - sensitivity adjustment not possible any more
Replies: 11
Views: 1326

Re: Sensors - sensitivity adjustment not possible any more

Hello all,
The bug has indeed been fixed with v427.
Please contact our support team so they can update your cameras if you need to change the settings.
by jofre_netatmo
15 Jan 2020, 10:36
Forum: General questions
Topic: HomeKit Secure Video ?
Replies: 42
Views: 23743

Re: HomeKit Secure Video ?

Hello everyone,
We keep working on the HomeKit Secure Video compatibility of both of our Cameras, Indoor and Outdoor.
We expect to have the compatible fw for the Indoor Camera soon. The fw for the Outdoor Camera will come next.
Thank you for your patience.
by jofre_netatmo
06 Jan 2020, 14:08
Forum: General questions
Topic: My Indoor camera keeps saying "Video Unavailable. The Camera is off"
Replies: 6
Views: 3192

Re: My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Can you please check that your Android app has updated to version 3.0.3.4?
If the problem persists after the update or if you are using an iOS device, please let us know.

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