Netatmo Forum

Hello, the rollout of v440 is complete since last week.
Please note that a rollout generally takes one to two weeks to complete. This is normal and we do it like this to make sure everything goes well.
Thank you for your patience.

Bonjour,
Pour activer cette option il faut que la caméra soit en v440.
Il est possible que juste après l'installation elle n'ait pas encore reçu la mise à jour.
Est-ce que ça a été réglé ?

Hi Jackoline, your cameras should have updated to v440, which contains many improvements regarding the Sensors compared to v169 and v180.
If your cameras have not updated yet, please send me their serial number in a private message so I can look into it.
Thanks,

Hi NathObeaN, yes, both are in the works.

You can invite other users to the Home (from the settings menu => Guests). All users will have admin rights.

Please contact the Support Team so we can help you with these issues.

Bonjour,
Ce problème a été réglé avec une màj du fw de la caméra.
Si vous avez besoin de changer la config de vos caméras, merci de contacter le support pour qu'on vous envoie la màj tout de suite.

Hello all,
The bug has indeed been fixed with v427.
Please contact our support team so they can update your cameras if you need to change the settings.

Hello everyone,
We keep working on the HomeKit Secure Video compatibility of both of our Cameras, Indoor and Outdoor.
We expect to have the compatible fw for the Indoor Camera soon. The fw for the Outdoor Camera will come next.
Thank you for your patience.

Can you please check that your Android app has updated to version 3.0.3.4?
If the problem persists after the update or if you are using an iOS device, please let us know.