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by jofre_netatmo
30 Oct 2019, 10:14
Forum: General Questions
Topic: Use of pre-recorded sounds
Replies: 3
Views: 686

Re: Use of pre-recorded sounds

You can sound the Siren manually from your application. Open the action menu at the top right corner of the screen, then use the speaker button in the "Sound - Siren" section. You will be able to choose from a list what sound the Siren should play.
You can make it sound loud or play a sound effect.
by jofre_netatmo
25 Oct 2019, 17:58
Forum: General Questions
Topic: New Siren causing issues
Replies: 5
Views: 1739

Re: New Siren causing issues

Hi JTT,
Currently, every camera that has a Siren needs to identify a known face in order to be disarmed.
We're working on a solution that will allow all the cameras in the home to disarm at once.
Thanks for your patience.
by jofre_netatmo
25 Oct 2019, 17:54
Forum: General questions
Topic: media not supported Prescence
Replies: 1
Views: 219

Re: media not supported Prescence

Thanks for reporting the issue. We're working on a fix.
by jofre_netatmo
15 Oct 2019, 16:52
Forum: General questions
Topic: Firmware 415 introduced sensor stability issues
Replies: 5
Views: 799

Re: Firmware 415 introduced sensor stability issues

Hi anpi69, please contact our Support Team so we can help you find a solution. Maybe the SD card in your camera needs to be replaced if it's too old.
by jofre_netatmo
09 Oct 2019, 12:22
Forum: Questions générales
Topic: disfonctionnement
Replies: 1
Views: 648

Re: disfonctionnement

Bonjour, Pour la première partie, est-ce que vous pourriez partager la MAC d'un de vos produits par message privé pour qu'on puisse mieux comprendre pour quoi ça ne marche pas comme vous vous attendez ? Pour la deuxième partie, en effet, pour le moment il faut s'identifier auprès de chaque caméra qu...
by jofre_netatmo
03 Oct 2019, 15:10
Forum: Feature requests
Topic: Access to all stored data and possibility to delete them
Replies: 3
Views: 513

Re: Access to all stored data and possibility to delete them

Yes, homes are automatically deleted when there are no users or products left in them.
by jofre_netatmo
03 Oct 2019, 10:14
Forum: General Questions
Topic: Firmware updates’ log
Replies: 1
Views: 701

Re: Firmware updates’ log

Hi Hugo2019,
The firmware updates changelog for the Siren will appear in the same page as the one for the Indoor Camera: https://forum.netatmo.com/viewtopic.php?f=29&t=4705
by jofre_netatmo
03 Oct 2019, 10:13
Forum: Feature requests
Topic: Access to all stored data and possibility to delete them
Replies: 3
Views: 513

Re: Access to all stored data and possibility to delete them

Hi Hugo2019,
You can delete rooms from the app, go to the home management settings.
As for the Wi-Fi credentials, they are deleted when you perform a factory reset of your product.
Regards,
by jofre_netatmo
30 Sep 2019, 09:53
Forum: General questions
Topic: Another issue since Android App update.
Replies: 1
Views: 350

Re: Another issue since Android App update.

Hi Subzero, this is a bug we are aware of and we're working on having it fixed soon.
In the meantime, I suggest you swipe down and up the video player to stop the current video and get back to the timeline to pick another one.
Thanks,
by jofre_netatmo
24 Sep 2019, 09:12
Forum: General questions
Topic: Dropbox icon dissapeared since App update (android)
Replies: 7
Views: 577

Re: Dropbox icon dissapeared since App update (android)

Hi Subzero, thanks for reporting the issue.
We're working to have it back in the next update.
Sorry for the inconvenience.

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