Search found 621 matches

by jofre_netatmo
03 Dec 2019, 17:43
Forum: General questions
Topic: How do i get 433?!?!?!?!
Replies: 10
Views: 1883

Re: How do i get 433?!?!?!?!

Hi, version 433 is a beta version for our beta testers only.
Stay tuned for the official release.
Thanks,
by jofre_netatmo
26 Nov 2019, 15:27
Forum: General questions
Topic: [SOLVED] Broken wire in the socket
Replies: 2
Views: 482

Re: Broken wire in the socket

Hi Hugo2019,
The wire is not broken. Those are two different antennas.
Just place the plastic socket back and the camera should be fine.
Have a nice day,
by jofre_netatmo
19 Nov 2019, 17:27
Forum: General questions
Topic: Netatmo limiting resolution playback!
Replies: 2
Views: 455

Re: Netatmo limiting resolution playback!

Hi Subzero,
We don't limit any customer's bandwidth.
The video resolution adapts to the quality of your phone's and your camera's connection.
You can download any video in full resolution (1080p) from the button at the top left corner of the video player.
by jofre_netatmo
19 Nov 2019, 10:53
Forum: General questions
Topic: Smart doors and window sensors - US availability
Replies: 1
Views: 444

Re: Smart doors and window sensors - US availability

Hi, the Sensors and the Siren should soon be available in the US.
But you can indeed purchase the products in Europe and use them in the US.
Hope this helps,
by jofre_netatmo
06 Nov 2019, 11:18
Forum: General questions
Topic: Géolocalisation ne marche plus
Replies: 5
Views: 630

Re: Géolocalisation ne marche plus

Bonjour,
Merci pour votre message, on travaille pour trouver des solutions afin que cette fonctionnalité soit encore plus fiable.
Est-ce que vous pourriez indiquer si vous êtes sur iOS ou Android, et le modèle des téléphones sur lesquels vous constatez des problèmes ?
Merci.
by jofre_netatmo
06 Nov 2019, 11:16
Forum: General questions
Topic: Presence Camera Started Messages
Replies: 2
Views: 574

Re: Presence Camera Started Messages

Hi Owenlars, it seems there were multiple power cuts during the night. That made the camera reboot everytime power was back.
by jofre_netatmo
06 Nov 2019, 11:13
Forum: General questions
Topic: Géolocalisation ne marche plus
Replies: 2
Views: 1886

Re: Géolocalisation ne marche plus

Bonjour,
Merci pour votre message, on travaille pour trouver des solutions afin que cette fonctionnalité soit encore plus fiable.
Est-ce que vous pourriez indiquer si vous êtes sur iOS ou Android, et le modèle des téléphones sur lesquels vous constatez des problèmes ?
Merci.
by jofre_netatmo
30 Oct 2019, 10:14
Forum: General Questions
Topic: Use of pre-recorded sounds
Replies: 4
Views: 976

Re: Use of pre-recorded sounds

You can sound the Siren manually from your application. Open the action menu at the top right corner of the screen, then use the speaker button in the "Sound - Siren" section. You will be able to choose from a list what sound the Siren should play. You can make it sound loud or play a soun...
by jofre_netatmo
25 Oct 2019, 17:58
Forum: General Questions
Topic: New Siren causing issues
Replies: 6
Views: 2098

Re: New Siren causing issues

Hi JTT,
Currently, every camera that has a Siren needs to identify a known face in order to be disarmed.
We're working on a solution that will allow all the cameras in the home to disarm at once.
Thanks for your patience.
by jofre_netatmo
25 Oct 2019, 17:54
Forum: General questions
Topic: media not supported Prescence
Replies: 1
Views: 304

Re: media not supported Prescence

Thanks for reporting the issue. We're working on a fix.

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