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by jofre_netatmo
16 Nov 2016, 11:52
Forum: General questions
Topic: Change SD Card
Replies: 109
Views: 8523

Re: Change SD Card

Hi Bob_re_,

The SD card is behind the bottom lid of your Presence camera.
This is how you can access it:
g5863.png
Presence bottom lid opening
g5863.png (437.32 KiB) Viewed 4057 times
by jofre_netatmo
16 Nov 2016, 11:27
Forum: General questions
Topic: how to RESET Netatmo Presence
Replies: 1
Views: 652

Re: how to RESET Netatmo Presence

Hi peraburek, If you have unlinked the camera from your phone, you may need to reinstall it to link it to a new account. Open the Netatmo Security app from the new phone and log in with the right account. Then, go to the settings menu => Install a new camera. You will be asked to show the QR code pr...
by jofre_netatmo
15 Nov 2016, 11:05
Forum: Questions générales
Topic: Emplacement de la carte micro SD ?
Replies: 7
Views: 3948

Re: carte micro SD ?

Bonjour,

J'espère que ça va vous aider:
g5863.png
Presence bottom lid opening
g5863.png (437.32 KiB) Viewed 3849 times
by jofre_netatmo
14 Nov 2016, 19:25
Forum: Questions générales
Topic: Emplacement de la carte micro SD ?
Replies: 7
Views: 3948

Re: carte micro SD ?

Bonjour,

La trappe en-dessous de la caméra est amovible.
Comme falabino dit, il suffit de tirer la languette vers l'arrière de la caméra pour enlever la trappe.
La carte microSD s'y trouve dessous, à côté du microphone.
by jofre_netatmo
14 Nov 2016, 19:22
Forum: Questions générales
Topic: ca marche plus!!!!!!
Replies: 20
Views: 1772

Re: ca marche plus!!!!!!

Bonjour, En cas de perte de connexion la caméra essaie de se reconnecter au réseau. Si le réseau est tombé pendant longtemps, la caméra peut mettre jusqu'à une heure à s'y reconnecter. Cependant, elle continue à surveiller et à enregistrer les événements, et elle les envoie au moment où elle se reco...
by jofre_netatmo
14 Nov 2016, 16:46
Forum: Questions générales
Topic: Consommation électrique
Replies: 3
Views: 488

Re: Consommation électrique

Bonjour,
En moyenne la caméra consomme 5W en journée et 15W la nuit (à cause de l'éclairage et la vision nocturne).
by jofre_netatmo
14 Nov 2016, 11:11
Forum: General questions
Topic: Manually switching on floodlight
Replies: 5
Views: 518

Re: Manually switching on floodlight

Hi Tiuri,

You can access the floodlight controls from the top right menu on your app.
by jofre_netatmo
14 Nov 2016, 11:03
Forum: General questions
Topic: Presence as Webcam?
Replies: 3
Views: 551

Re: Presence as Webcam?

Hi davroi,

The feature becomes available after the camera has recorded 24 hours of video.
You'll be able to download the timelapse by clicking on the icon at the top left corner of the video when in live view mode.
by jofre_netatmo
03 Dec 2015, 15:47
Forum: General questions
Topic: Wind gauge - calibration question
Replies: 3
Views: 1721

Re: Wind gauge - calibration question

Hi, The standard 10 m. from ground level are over a clear field . In the cases where there are obstacles around the Wind Gauge, you can consider ground level as the top of the obstacles (so, in urban areas, this would be the roof level). Note that in urban areas buildings and trees may cause big dif...
by jofre_netatmo
12 Nov 2015, 14:11
Forum: Setting up my Weather Station
Topic: Wind Gauge displays crazy values
Replies: 4
Views: 600

Re: Wind Gauge displays crazy values

Hello alkorsi, For some reason, it seems that your weather Station didn't update the firmware when you installed the Wind Gauge. Indeed, these values show that the WG is not recognised by the Station. Please contact our support team (contact-support@netatmo.com) and provide the serial number of your...

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