Search found 16 matches

by canonmasta
05 Nov 2015, 10:34
Forum: General questions
Topic: ANYBODY HERE?
Replies: 7
Views: 754

Re: ANYBODY HERE?

by the moment Welcome is not working and no one is helping!
So bad.
by canonmasta
03 Nov 2015, 12:03
Forum: General questions
Topic: DNS problem with welcome (SUDDENLY NO MORE LIVE VIDEO)
Replies: 11
Views: 1319

Re: DNS problem with welcome (SUDDENLY NO MORE LIVE VIDEO)

i've done it yesterday. Nothing happens. Also when i've reinstaled, asked me to change my dns. It seems that the dns's of my ISP are not working for the welcome so i've decided to use the dns's from Google but the camera keeps disconnecting. And no one at Netatmo tries to speak to me! Thank you for ...
by canonmasta
03 Nov 2015, 11:48
Forum: General questions
Topic: ANYBODY HERE?
Replies: 7
Views: 754

ANYBODY HERE?

Hi.
Is anybody here?
i see a lot of topics waiting to be answered months ago and nobody at Netatmo is doing it (at least here at the welcome sub forum)

I've sent an email to tech assistance and no answer too.
c'mon boys... we are customers who don't deserve be treated like this!
by canonmasta
02 Nov 2015, 20:57
Forum: General questions
Topic: DNS problem with welcome (SUDDENLY NO MORE LIVE VIDEO)
Replies: 11
Views: 1319

Re: dns problem with welcome

UPDATE! using the DNS: 8.8.8.8 8.8.4.4 Seems to work but i have no live stream of the camera. every time a new face shows off it sends notifications but no live stream. It says that the camera is not conected once in a while. What would i do? All the problems came when i changed my router. Thank you...
by canonmasta
31 Oct 2015, 20:08
Forum: General questions
Topic: DNS problem with welcome (SUDDENLY NO MORE LIVE VIDEO)
Replies: 11
Views: 1319

DNS problem with welcome (SUDDENLY NO MORE LIVE VIDEO)

dns welcome.tiff Hi everyone. i've changed the main cable wifi router. Trying to reconfigure everything i had a problem with welcome. Meteo and thermostat worked fine but welcome always says that is impossible to connect to the dns server. i'll try to upload an screenshot. What would i do? The new ...
by canonmasta
02 Dec 2014, 23:01
Forum: Thermostat Network Set-up
Topic: Thermostat cannot find relay
Replies: 123
Views: 11989

Re: Thermostat cannot find relay

I have the same problem. They cant see each other!
updated the fw but no conection between.
Please, i need a solution.

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