Search found 55 matches

by Florian Netatmo
09 Dec 2016, 11:16
Forum: General questions
Topic: Microphone and Voice Recognition
Replies: 2
Views: 238

Re: Microphone and Voice Recognition

Hi everyone,

At the moment, Welcome offers audio processing as it can detect various type of alarms (security siren, fire detector, ...)

We are currently working on new features, so keep posted :)
by Florian Netatmo
09 Dec 2016, 11:10
Forum: General questions
Topic: Local connection
Replies: 2
Views: 366

Re: Local connection

Hi everyone, Both our cameras record only when specific activity is detected. With the embedded computer vision, Presence and Welcome record only when it matters. No need to watch hours of empty footage. The SD card is not a limitation, as, when the SD is full, the oldest events are deleted when new...
by Florian Netatmo
09 Dec 2016, 10:44
Forum: General questions
Topic: MacOS Safari stops playing after few seconds
Replies: 4
Views: 344

Re: MacOS Safari stops playing after few seconds

Dear Chris,

I have a few questions before I can fully investigate on your case :)

- Is this happening for Live video? Past events videos? or both?
- Does it work on other plateform (such as the mobile app or on another web browser)?

Sorry for the inconvenience

by Florian Netatmo
09 Dec 2016, 10:36
Forum: General questions
Topic: Geofencing and timeout
Replies: 28
Views: 3082

Re: Geofencing and timeout

Dear ubik and camillo, Sorry for the delayed response. Let me explain more deeply how it works. First of all, there are 2 ways to be considered "At Home": being recognized by Welcome or setting it up manually. No geofencing here, even for profiles with the "This is me" feature enabled. Then, to be c...
by Florian Netatmo
30 Nov 2016, 10:29
Forum: Requêtes d'amélioration
Topic: Sécurité réseau ?
Replies: 5
Views: 1814

Re: Sécurité réseau ?

Bonjour kiwi35,

La station météo se connecte sur

Bien à vous,
by Florian Netatmo
16 Nov 2016, 07:20
Forum: General questions
Topic: Dropbox Connection not working
Replies: 5
Views: 419

Re: Dropbox Connection not working

We have indeed experienced issues with Dropbox last week and made some changes.

Could you please confirm that the feature is now working ?

Thank you very much!

by Florian Netatmo
16 Nov 2016, 07:09
Forum: General questions
Topic: Latest FW of Presence
Replies: 2
Views: 569

Re: Latest FW of Presence

Yes it is!

We often improve our products with automatic updates.

We will keep you posted when new update is available.

Thank you !

by Florian Netatmo
16 Nov 2016, 06:59
Forum: General questions
Topic: Tags for Presence
Replies: 22
Views: 3115

Re: Tags for Presence

Dear olli1705,

We are currently testing this feature, I cannot give you a precise date yet. We will keep you updated as soon as it will be available !

Thank you for your trust

by Florian Netatmo
16 Nov 2016, 06:56
Forum: General questions
Topic: Turning off floodlight
Replies: 7
Views: 617

Re: Turning off floodlight

Has anyone managed to turn off the floodlight so that it will not come on after dark when an event triggers the camera. I've tried all the settings and it still comes on when it detects a person or car etc. Am I missing something or could this be a firmware bug? Dear BHoll86, I am not sure to perfe...
by Florian Netatmo
16 Nov 2016, 06:42
Forum: General questions
Topic: Windows 10 UWP App
Replies: 8
Views: 622

Re: in the browser: no notification, videos too large to pl

Dear Badflex,

Unfortunately, the Netatmo Web App is not available from mobile devices.

Latest versions of Safari, Chrome, Firefox and Edge are supported on laptops and computers.

We consider your request for a Windows 10 app.


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