Netatmo Forum

Interesting little trick I discovered when you get a disconnect and the live feed gets stuck or goes black. I also have an issue where the IR LED's don't come on each night. Never have. Anyway rather than having to reboot the camera which is hard if you are not home, just go into the alert zones, ed...

I had a similar issue yesterday after resetting my presence to try and get it to stop disconnecting. Four hours of trying and I kept getting to the end of the process only to get a "could not connect with your device, try again later" message. I tried, iPhone, iPad and android. The first s...

That would be great

Well I have had the Presence installed for 3 days now and it "disconnects" for lack of a better description each morning and night. Possible around the time we go from light to dark and vice versa.I can still view recorded videos but just get a black or sometimes stuck live feed. I can't c...

I have the same problem. Lose the live feed after a few hours and can't get it back or adjust settings. I can view video from the timeline however. The camera has been installed for 40 hours.

I have this exact issue in New Zealand. Started two days ago. No live video, just a black screen. I still get motion alerts and faces seen posts in the timeline in the app but no video, live or recorded. Power supply checks out ok with the LED's showing up when they should. trying to reconfigure the...