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by Brieuc_Netatmo
21 Dec 2023, 14:54
Forum: General questions
Topic: Help Center problem
Replies: 2
Views: 5791

Re: Help Center problem

Hello, It looks like your accounts were deleted. On October 12th 2023, Legrand announced the sale of its Russian activities. Following this divestiture, Legrand no longer has any operations in the Russian and Belarusian markets, implying all Netatmo* activities and solutions are not active anymore, ...
by Brieuc_Netatmo
20 Dec 2023, 13:21
Forum: Weather Station iOS Application
Topic: Login to Netatmo app
Replies: 53
Views: 150242

Re: Login to Netatmo app

Hello, On October 12th 2023, Legrand announced the sale of its Russian activities. Following this divestiture, Legrand no longer has any operations in the Russian and Belarusian markets, implying all Netatmo1 activities and solutions are not active anymore, and all local user accounts have been deac...
by Brieuc_Netatmo
08 Dec 2023, 16:01
Forum: Translations & Localization
Topic: German: "Senden" for "Sign up" should be "Registrieren"
Replies: 1
Views: 7153

Re: German: "Senden" for "Sign up" should be "Registrieren"

Thank you for your feedback!
It will be fixed very soon :)
by Brieuc_Netatmo
04 Oct 2023, 10:27
Forum: Questions générales
Topic: Topic Mises à jour Firmware pour le Thermostat Modulant (OpenTherm)
Replies: 3
Views: 6407

Re: Topic Mises à jour Firmware pour le Thermostat Modulant (OpenTherm)

Bonjour, Il n'a été créé une page "Firmware updates" que dans la section anglaise du forum pour le Thermostat Modulant, disponible ici : https://forum.netatmo.com/viewtopic.php?t=20273 Pour répondre à votre question, le firmware 25 intègre des optimisations internes au niveau de la radio n...
by Brieuc_Netatmo
13 Jul 2023, 15:53
Forum: General questions
Topic: Firmware 2.22
Replies: 80
Views: 67766

Re: Firmware 2.22

Hi,
It was just a typo, fixed ;)
For your information, the rollout of firmware 2.22 really started in November 2022, but only finished past month with version 2.22.4 because we spotted different issues that prevented us to deploy first versions of the 2.22 branch.
by Brieuc_Netatmo
10 Mar 2023, 14:45
Forum: General questions
Topic: Anticipation fail
Replies: 11
Views: 8930

Re: Anticipation fail

Hi JohnW,
You're right, the changelog was not very clear, I've fixed it.
The v237 only applies to the first versions of the Thermostat.
By the way, the issue with the heating prediction is not related to the firmware update.
We will have a look to your assistance request very soon.
Have a nice day!
by Brieuc_Netatmo
10 Mar 2023, 14:38
Forum: Questions générales
Topic: Installation Classe 300eos avec Caméras Présence et Welcome déjà installées
Replies: 3
Views: 5702

Re: Installation Classe 300eos avec Caméras Présence et Welcome déjà installées

Bonjour,
Netatmo ne supporte pas le Class 300 EOS, il faut vous rendre sur ce lien pour obtenir de l'aide et contacter le service client Legrand : https://qna.legrand.com/classe-300-eos
Bonne journée !
by Brieuc_Netatmo
24 Feb 2023, 17:43
Forum: General questions
Topic: Firmware updates
Replies: 4
Views: 2383

Re: Firmware updates

Hello, I understand you frustration, but please note that these latest firmwares do not provide new features. Moreover, the v190 introduced a bug which is now fixed by v200: that's exactly why we do not rush the deployments and apply this strategy. So far v200 seems OK, so your Station will be updat...
by Brieuc_Netatmo
23 Feb 2023, 18:26
Forum: General questions
Topic: Problem with "Manual Boost" increasing temperature
Replies: 6
Views: 1195

Re: Problem with "Manual Boost" increasing temperature

Hi Thermo and Smsdie,
You're facing the exact issue spotted with the new firmware v236.
I've just pushed the new v237 on your Thermostats to solve this situation.
More info here: https://forum.netatmo.com/viewtopic.php?t=4391

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