Netatmo Forum

Currently using Chrome on Windows 10 - Version 62.0.3202.94 (Official Build) (64-bit)
Every day in the timeline is currently showing as Sunday (e.g. Sun 14 Nov, Sun 13 Nov, Sun 12 Nov etc).

Hi @jofre, any chance we could get an update, it's been 7 weeks and still haven't received anything from the support department either, as to whether this will be fixed in the next firmware. The floodlight is coming on too many times with nothing in the timeline to classify this as "Smart-Sight...

https://files.netatmo.com/press/en-US/releases/documents/Presence_Homekit_compatibility_US.pdf Netatmo Launches HomeKit Compatibility and Siri Control for Welcome and Presence Industry-leading smart home brand announces HomeKit functionality for their indoor and outdoor security cameras New York, N...

By chance I was checking through my timeline over the weekend and noticed that one of my cameras had not sent any videos to Dropbox for 5 days (no dropbox icon in the event image), the other cameras had uploaded fine. I double checked in Dropbox itself and confirmed that no files had been uploaded f...

possibly related to the below post - still waiting on a response from Support after 12 days from my last reply (30 days since logging case).

https://forum.netatmo.com/viewtopic.php ... a90eddc373

@jofre Any response to this? The floodlight is not performing as detailed by the development team, it never switches off (until no more non-events are detected after a minimum of 1 minute) if it determined a false detection occurred (no event on the timeline) where I assume the SD card is also recor...

Hey jofre, I really wish this was the case. I have been communicating with Support and testing this over the past two days (and was told a camera correction script had been run, which didn't fix it) and it's simply not the case that if the second check decides it was wrong in determining the first e...

Hi Shadow, I am having a similar issue. The floodlight switches on without recording any event in the timeline on specific detections. The Floodlight does not stay on permanently though and switches off when no more movement has been detected. I have reported it to support to investigate further, I ...

in which section of the Netatmo site I can find Support team link? How about a new firmware update? In the IOS app click on the Cog Icon (top left) for settings, then in the menu select FAQ from the Help Section, scroll all the way down to the bottom and select Other. From here you will be able to ...

Thanks for the info danne, just tested this and believe that is exactly what I may have done, definitely annoying, dropbox setting should return to previous state if previously active as no message that uploads have been switched off.