Search found 18 matches

by Christophe_Netatmo
23 Feb 2018, 16:44
Forum: Questions générales
Topic: Camera soit disant déconnectée mais enregistre les séquences
Replies: 40
Views: 3857

Re: Camera soit disant déconnectée mais enregistre les séque

Bonjour Mortyre,

Après vérification votre caméra n'est en effet pas joignable par nos serveurs.
Je vous conseille d’entamer une discussion avec notre support technique pour qu'ils puissent vous aidez dans la résolution de votre problème :

https://www.netatmo.com/fr-FR/helpcenter/
by Christophe_Netatmo
19 Feb 2018, 11:28
Forum: General questions
Topic: Presence disconnects and reconnects continuously
Replies: 94
Views: 11058

Re: Presence disconnects and reconnects continuously

ssamsonice, Sorry for the private message issue, I don't know why you can't send them. I suggested you to focus on your local network configuration because the diagnostic on your camera confirms that your local link is very disturbed. This can explain all your problems and that's why we need to sort...
by Christophe_Netatmo
16 Feb 2018, 11:46
Forum: General questions
Topic: Presence disconnects and reconnects continuously
Replies: 94
Views: 11058

Re: Presence disconnects and reconnects continuously

I understand your frustration but please keep here the discussion constructive. This forum is about providing a direct channel between the community, the product managers and engineers working on your product. You will not help the communication by being too negative. That being said I will try to c...
by Christophe_Netatmo
15 Feb 2018, 15:11
Forum: General questions
Topic: Presence disconnects and reconnects continuously
Replies: 94
Views: 11058

Re: Presence disconnects and reconnects continuously

Mariener wrote:Today, disconnections all the time, its been 35 minutes offline so far and no indication whether it will turn back on.
Please send me your camera MAC address by PM so we have investigate on this. Thank you.
by Christophe_Netatmo
13 Feb 2018, 11:23
Forum: General questions
Topic: Presence disconnects and reconnects continuously
Replies: 94
Views: 11058

Re: Presence disconnects and reconnects continuously

Please all note that we are investigating these issues. Product stability and network reachability is one of our top priority. As for today we have identified that the UDP timeout is one of the cause and we are currently working on a fix for those of you that cannot extend the timeout from your rout...
by Christophe_Netatmo
05 Feb 2018, 19:15
Forum: General questions
Topic: Presence disconnects and reconnects continuously
Replies: 94
Views: 11058

Re: Presence disconnects and reconnects continuously

Could this be connected to the SIM card losing its connection intermittently? Do you mean that your are providing the Internet access to your Netgear though a 3G/4G connection? If so, yes it can be related as such networks have oftenly very small timeout delays and the radio reception can be interm...
by Christophe_Netatmo
01 Feb 2018, 16:50
Forum: General questions
Topic: Presence disconnects and reconnects continuously
Replies: 94
Views: 11058

Re: Presence disconnects and reconnects continuously

Hi, thank you all for your feedbacks on this issue. Please note that the problem is currently being investigated on our side. One thing that seems to be related to what you are describing could be the "UDP Session Timeout" configured in your router. This setting is sometimes referred as &q...
by Christophe_Netatmo
16 Nov 2017, 12:39
Forum: General questions
Topic: FTP, synology and dropbox issues!
Replies: 3
Views: 433

Re: FTP, synology and dropbox issues!

Hi MrNCFC, Could you confirm that you have also enabled the FTP access specifically for the user account you are using? The procedure is described here: https://www .synology.com/en-uk/knowledgebase/DSM/tutorial/File_Sharing/How_to_access_files_on_Synology_NAS_via_FTP#t2_3 "Allow Users to Acces...

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