Search found 44 matches

by TommasoSan
16 Oct 2018, 23:24
Forum: General questions
Topic: Android VS iOS unbelievable streaming quality difference
Replies: 4
Views: 976

Re: Android VS iOS unbelievable streaming quality difference

At the moment i have 3 presence and 1 welcome and the ISP was updater from adsl to fiber;

With android app the streaming is fully 1080p...with iOS is 360p and sometimes 720p...

I can’t understand....any other with the same issue?

Thanks
by TommasoSan
13 Oct 2018, 19:02
Forum: General questions
Topic: Presence: Horrible Sound from Microphone - Is this normal?
Replies: 5
Views: 817

Re: Presence: Horrible Sound from Microphone - Is this norma

I have 3 presence and only one is very loud and noisy; i’ll contact the support
by TommasoSan
09 Oct 2018, 09:33
Forum: General questions
Topic: Lots of late notifications arriving after I leave home
Replies: 2
Views: 520

Re: Lots of late notifications arriving after I leave home

I have the same issue; it seems like 20minutes of notification delay
by TommasoSan
29 Aug 2018, 23:13
Forum: General questions
Topic: The light is always on
Replies: 3
Views: 665

Re: The light is always on

I read that the issue is related to the sd card; replace it with a better one.
by TommasoSan
31 Jul 2018, 11:41
Forum: General questions
Topic: Homekit remote access : disconnects after a while
Replies: 8
Views: 1099

Re: Homekit remote access : disconnects after a while

Hi,
Homekit works only if you re under the same wifi; if you want to use homekit away from home you need a gateway always connevted (an apple tv, an Homepod or an iPad left in the house under charge)
by TommasoSan
31 Jul 2018, 00:46
Forum: General questions
Topic: The light is always on
Replies: 3
Views: 665

The light is always on

Hi, i’ve a problem with one of my Presence: the light remains always on, the only way to switch it off is to deactivate the camera.

Any idea?

Thanks
by TommasoSan
29 May 2018, 14:54
Forum: General questions
Topic: Please consider introducing a snooze alerts feature!
Replies: 20
Views: 2748

Re: Please consider introducing a snooze alerts feature!

same request in the past...nobody of netatmo team has considered it.
by TommasoSan
20 May 2018, 11:46
Forum: General questions
Topic: No notification from two Presence
Replies: 5
Views: 595

Re: No notification from two Presence

Power switched off and on; at the moment it works but switching off the power i reset the router and access point too. Another info, i ve a Welcome and the Weather station connected directly to the router (and not to the external access point like the presence) and notification always works great [U...
by TommasoSan
20 May 2018, 10:42
Forum: General questions
Topic: No notification from two Presence
Replies: 5
Views: 595

Re: No notification from two Presence

Ok,

I’ll try to switch power off and restart the cameras but look at this:

https://forum.netatmo.com/viewtopic.php?f=42&t=13576

Maybe netatmo could help me
by TommasoSan
19 May 2018, 11:40
Forum: General questions
Topic: No notification from two Presence
Replies: 5
Views: 595

Re: No notification from two Presence

After you renabled notifications, did the timeline show the earlier events that were missing? Have you tried restarting both cameras. Normally clears any issues. Woukd also restart your access point first in case that is the cause of the issue. i have to correct the concern; the concern disappear o...

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