Search found 135 matches
- 12 Aug 2019, 15:33
- Forum: General questions
- Topic: My outdoor camera as stopped going in to lowlight mode.
- Replies: 7
- Views: 2300
Re: My outdoor camera as stopped going in to lowlight mode.
Hello riskymoth, We do answer to every ticket we receive and are currently pretty fast to answer. Could you therefore please make sure our answer did not end up in your SPAM box? If not, I would appreciate if you could confirm your ticket number (send me a PM) so I can look into this. I thank you in...
- 12 Aug 2019, 15:28
- Forum: General questions
- Topic: I need help - „ Error loading Media„....
- Replies: 1
- Views: 560
Re: I need help - „ Error loading Media„....
Hello Lestat,
I recommend to submit a request to our assistance so we can investigate and sort this out!
To do so, please head there:
* https://helpcenter.netatmo.com/en-us/sm ... camera/top
I thank you for your comprehension and wish you a nice day,
I recommend to submit a request to our assistance so we can investigate and sort this out!
To do so, please head there:
* https://helpcenter.netatmo.com/en-us/sm ... camera/top
I thank you for your comprehension and wish you a nice day,
- 05 Aug 2019, 17:53
- Forum: General questions
- Topic: ARCHIVED - New Product Request:: Presence Mini (doorbell camera)
- Replies: 7
- Views: 3319
Re: New Product Request:: Presence Mini (doorbell camera)
Hello,
The Smart Doorbell release date is still to be determined.
Please be assured that we are doing our maximum to release as soon as possible. We therefore thank you for your patience
The Smart Doorbell release date is still to be determined.
Please be assured that we are doing our maximum to release as soon as possible. We therefore thank you for your patience
- 05 Aug 2019, 17:10
- Forum: Questions générales
- Topic: imagette
- Replies: 3
- Views: 1613
Re: imagette
Bonjour Phil35,
Il est seulement possible de mettre à jour la vignette de profil en utilisant une image présente sur votre appareil mobile ou en prenant une photo avec ce dernier.
Je vous remercie pour votre compréhension,
Il est seulement possible de mettre à jour la vignette de profil en utilisant une image présente sur votre appareil mobile ou en prenant une photo avec ce dernier.
Je vous remercie pour votre compréhension,
- 05 Aug 2019, 16:57
- Forum: Questions générales
- Topic: Disponibilité
- Replies: 24
- Views: 16374
Re: Disponibilité
Bonjour à vous, Pour le moment, la date de sortie reste à déterminer. Soyez bien assuré que nous cravachons régulièrement les équipes en charge afin d'obtenir cette fameuse date de sortie mais pour le moment, la seule réponse est que nous sortirons le produit lorsque celui-ci sera fin prêt! En effet...
- 05 Aug 2019, 16:49
- Forum: General questions
- Topic: How to delete a home location?
- Replies: 1
- Views: 1430
Re: How to delete a home location?
Hello MarcV,
It is not possible for now to remove a Home. To counter Murphy, I would then recommend to rename one of them
To do so, just head to your Security app, open the settings, select your Home then click on its name to rename it!
It is not possible for now to remove a Home. To counter Murphy, I would then recommend to rename one of them
To do so, just head to your Security app, open the settings, select your Home then click on its name to rename it!
- 05 Aug 2019, 16:31
- Forum: General questions
- Topic: Night vision doesn't work
- Replies: 94
- Views: 69338
Re: Night vision doesn't work
Hello All! You can submit a ticket by heading to our help center: * https://helpcenter.netatmo.com/en-us/smart-indoor-camera-and-accessories/top @Eransden, I can see that you already opened one and got an answer from my colleague. @nfiniteloop, I could not find any ticket using linked to your email ...
- 05 Aug 2019, 16:23
- Forum: General questions
- Topic: Set home & away via homekit status
- Replies: 7
- Views: 3004
Re: Set home & away via homekit status
Hello dntom, Could you please head to our Web App(my.netatmo.com/) to update your settings? To do so, please set them to a different value then back to the desired ones to force the update. This should allow the camera to respect your settings. We are currently working on a fix. As a reminder, you c...
- 05 Aug 2019, 16:16
- Forum: General questions
- Topic: Keep getting Movements notifications even if it is set on NEVER
- Replies: 6
- Views: 2242
Re: Keep getting Movements notifications even if it is set on NEVER
Hello Corbetz,
Could you please try to set them to a different value then back to the desired ones to force the settings update?
If it does not help, please let me know.
Could you please try to set them to a different value then back to the desired ones to force the settings update?
If it does not help, please let me know.
- 23 Jul 2019, 17:37
- Forum: Questions générales
- Topic: Infrarouge HS
- Replies: 3
- Views: 1777
Re: Infrarouge HS
Bonjour Pierre04,
Je viens de vous contacter par e-mail afin que je puisse vous offrir une solution dans les plus brefs délais.
Si mon mail n'apparaît pas, veuillez vérifier vos SPAMS ou envoyez-moi un message privé sur le forum.
Merci par avance!
Je viens de vous contacter par e-mail afin que je puisse vous offrir une solution dans les plus brefs délais.
Si mon mail n'apparaît pas, veuillez vérifier vos SPAMS ou envoyez-moi un message privé sur le forum.
Merci par avance!