Search found 194 matches

by Johan_Netatmo
27 Nov 2017, 11:24
Forum: General questions
Topic: No detection of cars anymore with firmware 101
Replies: 69
Views: 13823

Re: No detection of cars anymore with firmware 101

You need to contact the support team. If appropriate to your issue they will push you the firmware 104.
by Johan_Netatmo
27 Nov 2017, 11:20
Forum: Questions générales
Topic: Pas de mise à jour vers la version 104
Replies: 9
Views: 2391

Re: Pas de mise à jour vers la version 104

Je vous invite à contacter l'équipe de support, ils pourront vous mettre à jour en version 104 si cela est pertinent au regard de votre problème.
by Johan_Netatmo
17 Nov 2017, 20:19
Forum: General questions
Topic: Home kit availability
Replies: 63
Views: 23518

Re: Home kit availability

Register to beta program. :) They are the first served.
by Johan_Netatmo
06 Nov 2017, 15:05
Forum: General questions
Topic: Any way to factory reset?
Replies: 1
Views: 569

Re: Any way to factory reset?

You need to contact the help center. The serial number is on the box.
by Johan_Netatmo
23 Oct 2017, 11:14
Forum: General questions
Topic: Location and When not seen for a while
Replies: 1
Views: 529

Re: Location and When not seen for a while

Hi David,

The timer aims to set you away from home x hours after you have been seen by the camera. If you use the this is me feature this timer is ignored and set to 24h. The geofence feature is only use to set you away from home never in. For safety purpose only the camera can set you in the home.
by Johan_Netatmo
03 Oct 2017, 14:16
Forum: General questions
Topic: Home kit availability
Replies: 63
Views: 23518

Re: Home kit availability

By the end of the year.
by Johan_Netatmo
06 Sep 2017, 15:04
Forum: General questions
Topic: [SOLVED] No sound in iOS app
Replies: 3
Views: 673

Re: No sound in iOS app

It's a choice on our part. All the applications you mentioned are used to consume media at the time you desire. We think in some cases you might want to check the video from your camera at unexpected times. For example, you're in an important meeting at work you received a notification and want to c...
by Johan_Netatmo
06 Sep 2017, 14:54
Forum: General questions
Topic: New camera- won't setup
Replies: 3
Views: 770

Re: New camera- won't setup

The blue light is bluetooth advertising. If the camera doesn't glow blue while upside down it's not normal you might need to contact the support team. The green one is the bot indicator, wait until it's finish to turn the camera upside down. don't forget to keep the camera upside down during the ins...
by Johan_Netatmo
04 Sep 2017, 10:12
Forum: General questions
Topic: [SOLVED] No sound in iOS app
Replies: 3
Views: 673

Re: No sound in iOS app

Is your phone on mute mode ?

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