Battery Life of Outdoor Module

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ws05669
Posts: 2
Joined: 03 Feb 2019, 11:42

Battery Life of Outdoor Module

Post by ws05669 » 03 Feb 2019, 11:46

The battery life of my outdoor module is now 2-3 weeks. Look on Amazon product reviews for the outdoor module. I am not the only one! This makes the product useless and I am surprised they are still being purchased. Does Netamo intend to fix this issue and if they do can I have a new fixed outdoor module please?

John001
Posts: 2
Joined: 04 Feb 2019, 08:19

Re: Battery Life of Outdoor Module

Post by John001 » 04 Feb 2019, 08:23

Hello!
I’m reading for this issue in much older posts
Is this battery problem a software or a hardware issue?
Has been fixed yet or not?
Can someone please answer with an official answer?

This issue has been observed since 2015
Can Netatmo support inform us regarding this issue PLEASE

Chiara_Netatmo
Posts: 69
Joined: 15 Jun 2017, 13:54

Re: Battery Life of Outdoor Module

Post by Chiara_Netatmo » 07 Feb 2019, 13:54

Hello,

A small percentage of our products can be factory defective, however we are working in order to solve this specific issue completely.
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will make sure to treat it as quickly as possible.

Have a lovely day

ws05669
Posts: 2
Joined: 03 Feb 2019, 11:42

Re: Battery Life of Outdoor Module

Post by ws05669 » 07 Feb 2019, 17:27

I have submitted a support request (45002) and Netatmo are very kindly providing a replacement. This will be my third outdoor module. I assume this will be guaranteed to be fault free ??

AzureSkies
Posts: 7
Joined: 09 Apr 2015, 05:13

Re: Battery Life of Outdoor Module

Post by AzureSkies » 06 Mar 2019, 13:48

No problem here. I think I might have replaced the battery on my outdoor module two or three times in the two years I have been using it.

Hoodoo
Posts: 149
Joined: 05 Dec 2017, 20:47

Re: Battery Life of Outdoor Module

Post by Hoodoo » 03 Apr 2019, 00:05

I've had my outdoor module installed for over 5 years (in a northern Canada climate), and have only had to replace my batteries once! Has worked flawlessly in temperature ranges between +30C and -40C.

Steveff
Posts: 1
Joined: 27 May 2019, 04:19

Re: Battery Life of Outdoor Module

Post by Steveff » 27 May 2019, 04:23

My outdoor module has been fine for the last few months I've had it but this week I am on my 3rd set of batteries for it, lucky to last 2 days, I will see how I go with support hopefully a quick resolution as it's pretty useless to me at the moment.

Subzero
Posts: 220
Joined: 08 Oct 2016, 14:03

Re: Battery Life of Outdoor Module

Post by Subzero » 10 Jun 2019, 21:02

Not sure why one's are having these issues, I'm actually amazed at how long the batteries last, I got nearly 2 years out of my rain and outdoor sensors on the supplied batteries?! Might even get more out of better branded batteries.

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