Here we go again !!! No server response ...

Tips, tricks and frequently asked questions
Teddles
Posts: 15
Joined: 07 May 2019, 01:46

Re: Here we go again !!! No server response ...

Post by Teddles »

cesco wrote: 07 May 2019, 11:20
It's correct to inform the user ASAP when there's a problem server side
To not have done that is totally unprofessional
Chiara_Netatmo
Posts: 161
Joined: 15 Jun 2017, 13:54

Re: Here we go again !!! No server response ...

Post by Chiara_Netatmo »

Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
cesco
Posts: 35
Joined: 04 Dec 2018, 14:00

Re: Here we go again !!! No server response ...

Post by cesco »

Chiara_Netatmo wrote: 07 May 2019, 11:44 Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
Thank you Chiara, I didn't know about that STATUS page
Geroldswil
Posts: 8
Joined: 07 May 2019, 06:11

Re: Here we go again !!! No server response ...

Post by Geroldswil »

cesco wrote: 07 May 2019, 11:45
Chiara_Netatmo wrote: 07 May 2019, 11:44 Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
Thank you Chiara, I didn't know about that STATUS page
Nine hours after the failure, everything was green on this page, it just turned red about two hours ago...
cesco
Posts: 35
Joined: 04 Dec 2018, 14:00

Re: Here we go again !!! No server response ...

Post by cesco »

Geroldswil wrote: 07 May 2019, 11:47
cesco wrote: 07 May 2019, 11:45
Chiara_Netatmo wrote: 07 May 2019, 11:44 Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
Thank you Chiara, I didn't know about that STATUS page
Nine hours after the failure, everything was green on this page, it just turned red about two hours ago...
Ops...
Teddles
Posts: 15
Joined: 07 May 2019, 01:46

Re: Here we go again !!! No server response ...

Post by Teddles »

cesco wrote: 07 May 2019, 11:45
Thank you Chiara, I didn't know about that STATUS page
Just been added I think
Illigh
Posts: 6
Joined: 14 Jul 2016, 21:15
Location: Agadir - Morocco

Re: Here we go again !!! No server response ...

Post by Illigh »

According the Netatmo login page in my webbrowser, I don't have a weather station anymore, inviting me to install a new one..
cesco
Posts: 35
Joined: 04 Dec 2018, 14:00

Re: Here we go again !!! No server response ...

Post by cesco »

Illigh wrote: 07 May 2019, 12:06 According the Netatmo login page in my webbrowser, I don't have a weather station anymore, inviting me to install a new one..
Same here now. Sometime it just shows me old data (not updated at the current time) and other times it doesn't see any station connected. I think we must be patient for some more time
wvy
Posts: 17
Joined: 01 Mar 2013, 07:59

Re: Here we go again !!! No server response ...

Post by wvy »

Same problem in Belgium - now 12:20 PM and 12u after the failure !!!
Geroldswil
Posts: 8
Joined: 07 May 2019, 06:11

Re: Here we go again !!! No server response ...

Post by Geroldswil »

Operation seems to be restored here...
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