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Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 11:33
by Teddles
cesco wrote:
07 May 2019, 11:20

It's correct to inform the user ASAP when there's a problem server side
To not have done that is totally unprofessional

Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 11:44
by Chiara_Netatmo
Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.

Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 11:45
by cesco
Chiara_Netatmo wrote:
07 May 2019, 11:44
Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
Thank you Chiara, I didn't know about that STATUS page

Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 11:47
by Geroldswil
cesco wrote:
07 May 2019, 11:45
Chiara_Netatmo wrote:
07 May 2019, 11:44
Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
Thank you Chiara, I didn't know about that STATUS page
Nine hours after the failure, everything was green on this page, it just turned red about two hours ago...

Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 11:48
by cesco
Geroldswil wrote:
07 May 2019, 11:47
cesco wrote:
07 May 2019, 11:45
Chiara_Netatmo wrote:
07 May 2019, 11:44
Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
Thank you Chiara, I didn't know about that STATUS page
Nine hours after the failure, everything was green on this page, it just turned red about two hours ago...
Ops...

Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 11:50
by Teddles
cesco wrote:
07 May 2019, 11:45

Thank you Chiara, I didn't know about that STATUS page
Just been added I think

Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 12:06
by Illigh
According the Netatmo login page in my webbrowser, I don't have a weather station anymore, inviting me to install a new one..

Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 12:17
by cesco
Illigh wrote:
07 May 2019, 12:06
According the Netatmo login page in my webbrowser, I don't have a weather station anymore, inviting me to install a new one..
Same here now. Sometime it just shows me old data (not updated at the current time) and other times it doesn't see any station connected. I think we must be patient for some more time

Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 12:23
by wvy
Same problem in Belgium - now 12:20 PM and 12u after the failure !!!

Re: Here we go again !!! No server response ...

Posted: 07 May 2019, 12:43
by Geroldswil
Operation seems to be restored here...