I keep losing the outdoor module connection

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r666
Posts: 5
Joined: 12 Jul 2019, 01:28

Re: I keep losing the outdoor module connection

Post by r666 » 13 Jul 2019, 12:32

I had mine changed now and the new one works. But we all may gues for how long.. :(

Low quality product :((

Chiara_Netatmo
Posts: 152
Joined: 15 Jun 2017, 13:54

Re: I keep losing the outdoor module connection

Post by Chiara_Netatmo » 16 Jul 2019, 15:41

Hello,

Maybe the radio component of the module is defective, or there is something around the module which disrupts the signal.
Please, submit a support request via our help center (https://www.netatmo.com/helpcenter), so that a technician will be able to identify the cause and provide a solution.

Have a good day

Cider Boy
Posts: 7
Joined: 05 Jul 2019, 11:02

Re: I keep losing the outdoor module connection

Post by Cider Boy » 17 Jul 2019, 18:30

I have send you a private message.

Cider Boy.

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