I keep losing the outdoor module connection

Tips, tricks and frequently asked questions
r666
Posts: 5
Joined: 12 Jul 2019, 01:28

Re: I keep losing the outdoor module connection

Post by r666 »

I had mine changed now and the new one works. But we all may gues for how long.. :(

Low quality product :((
Chiara_Netatmo
Posts: 161
Joined: 15 Jun 2017, 13:54

Re: I keep losing the outdoor module connection

Post by Chiara_Netatmo »

Hello,

Maybe the radio component of the module is defective, or there is something around the module which disrupts the signal.
Please, submit a support request via our help center (https://www.netatmo.com/helpcenter), so that a technician will be able to identify the cause and provide a solution.

Have a good day
Cider Boy
Posts: 8
Joined: 05 Jul 2019, 11:02

Re: I keep losing the outdoor module connection

Post by Cider Boy »

I have send you a private message.

Cider Boy.
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