No data from Outdoor Module-but it shows connected

[r666]

e1.png (60.87 KiB) Viewed 1087 times

As you see the outside module is connected and unreachable at the same time (!). That's weird.

What now?

Note: It worked fine for a week then the outside module stopped working but still said it was connected. All other modules seem to work. Then I tried re-installing it (and then restarting the main module and so on) but it always ends up with being connected but unable to send data.

[r666]

Info: I changed the module now and give the new one a go.

Seemed to be a hardware issue (AGAIN!!!!)

[mrfranz13]

Hi, have the same issue. Tried to reinstall the base, and reinstall the outdoor module, but didn 't work. Any help? Thanks

[Chiara_Netatmo]

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!

[Austinforest]

Hello,
I have been having the same issue.