Moisture is also not correct

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Devabhai
Posts: 2
Joined: 23 Dec 2019, 08:18

Moisture is also not correct

Post by Devabhai » 23 Dec 2019, 08:21

Hello everyone,,
my humidity is about 20% higher with both modules (internal and external) (tested with another weather station) do you already have a solution for this?
Internally I have 75% (where he says of course is too much, butsnaptube.cam/ syncnet.onl/telegram-web/ 9apps
the other station shows 55) Externally I have 65% and the other station shows with 49% hmmm.

and another question can I also update the FW without updating the Internet?

Thanks in advance
LG.

nlmichaeldam
Posts: 4
Joined: 15 Nov 2014, 16:56

Re: Moisture is also not correct

Post by nlmichaeldam » 30 Dec 2019, 12:21

Love to see a solution to this. Both my indoor and outdoor modules used to be one of the very first. Both perfect. Then the outdoor one broke. The new outdoor module is way off. about 5% when near 100% humidity. At lower humidity levels much more. So it's not even off linearly. Current calibration feature is pointless even if you'd get beyond 5% point. I'm troubled to see that the new indoor modules appear to suffer from the same issue.
I reported this issue March 2019. I got nothing but a silly standard action plan that would fit the scenario of an outdoor module that was accidentally soaked, not for one recently shipped off-shelve. After summer, with long dry periods, the outdoor humidity is as off as it was when I first installed it. Completely useless.
I've seen more people reporting this. I get the feeling that this is a same-firmware-different-hw-readout issue.

Chiara_Netatmo
Posts: 141
Joined: 15 Jun 2017, 13:54

Re: Moisture is also not correct

Post by Chiara_Netatmo » 30 Dec 2019, 17:51

Hello,
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), specifying your ticket number if you have already been in contact with us, and we will give you a solution quickly.
Have a nice day

nlmichaeldam
Posts: 4
Joined: 15 Nov 2014, 16:56

Re: Moisture is also not correct

Post by nlmichaeldam » 03 Jan 2020, 15:03

Done! Thank you Chiara! I'll post what came out.

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