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Connection betwen the modules is bad

Posted: 21 May 2020, 07:35
by fysiklararen
I have my indoormodule about 15m from my outdoormodule. Works like a charm until yesterday. The connection between them often breaks and the indoormodule cant connect to the outdoormodule. I have changed batterys bug my problems is not solved. Tips?

The raingauge is about 25m from the indoormodule and this have never had conectionissues

Re: Connection betwen the modules is bad

Posted: 21 May 2020, 12:58
by Ekristoffe
i will say water/moisture in the sensor which short out the antenna ?
could you use a flashlight in the battery compartment to see if there is any strange trace on the contcacts ?

Re: Connection betwen the modules is bad

Posted: 28 May 2020, 13:35
by Chiara_Netatmo
Hello, a deeper investigation seems to be needed. Please submit a support request via our helpcenter:
https://helpcenter.netatmo.com/en-us

Thank you