Outdoor Module stops/starts uploading data

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budgie81
Posts: 64
Joined: 22 Sep 2015, 12:17

Outdoor Module stops/starts uploading data

Post by budgie81 » 03 Jun 2020, 14:02

Hi,

I have had my outdoor module for nearly 5 years now. For the past 6 months it continues to upload weather data for say 8 hours then stops for 12 hours then drops out again then reconnects after a random amount of time. I have replaced the batteries but to no avail. Anything else i can do? I have a rain gauge as well and that doesn't have any issues. Indoor module continues to also provide data. Its only the indoor module.

Its only around 10m away from my wifi and the rain gauge is around 20m away so it isnt dropping connection

indoor station is v2 version with firmware 177
outdoor module is firmware 50

budgie81
Posts: 64
Joined: 22 Sep 2015, 12:17

Re: Outdoor Module stops/starts uploading data

Post by budgie81 » 05 Jun 2020, 10:45

Anyone?

budgie81
Posts: 64
Joined: 22 Sep 2015, 12:17

Re: Outdoor Module stops/starts uploading data

Post by budgie81 » 10 Jun 2020, 10:58

Netatmo??

GEORGzer
Posts: 1445
Joined: 14 Jan 2014, 18:14

Re: Outdoor Module stops/starts uploading data

Post by GEORGzer » 10 Jun 2020, 15:40

Sounds like a hardware defect. You could take it apart and look for traces of water damage.
Otherwise they are selling replacement outdoor sensors as well.

If you want a direct response from a technician, you should contact Netatmo directly through the Helpcenter.
Home:Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee

budgie81
Posts: 64
Joined: 22 Sep 2015, 12:17

Re: Outdoor Module stops/starts uploading data

Post by budgie81 » 26 Jun 2020, 15:17

No sign of water damage. I might take it further apart tomorrow

Any others suggestions?

palsoft
Posts: 1
Joined: 29 Jun 2020, 11:51

Re: Outdoor Module stops/starts uploading data

Post by palsoft » 29 Jun 2020, 11:54

I have this exact problem going on with my outdoor module since mid-June. Tried literally everything to get it up and sync again, but with no luck. If you came up with something, please let us know, because I'm on the verge of ordering a new expensive outdoor module :(

budgie81
Posts: 64
Joined: 22 Sep 2015, 12:17

Re: Outdoor Module stops/starts uploading data

Post by budgie81 » 29 Jun 2020, 12:20

I was going to open mine up to ensure all is ok on the inside. It hasn’t reported at all for the past two weeks

Really don’t want to fork out money for a new external one. Too $$$$$

Chiara_Netatmo
Posts: 159
Joined: 15 Jun 2017, 13:54

Re: Outdoor Module stops/starts uploading data

Post by Chiara_Netatmo » 09 Jul 2020, 17:25

Hello
Please, submit a request via our helpcenter (https://helpcenter.netatmo.com).
We will make sure to analyse the situation. Have a nice day!

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