Wind Gauge | Firmware 12

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uptime
Posts: 5
Joined: 15 Jan 2016, 17:36

Wind Gauge | Firmware 12

Post by uptime » 15 Jan 2016, 17:44

Yesterday, I contacted Netatmo support. Pablo at Netatmo Customer Service contacted me today and told me that they is aware of my issue which is that I get wind readings from west / south west instead of getting from east or east/north. Reading Pablo answer, I guess more users have this problem. My Wind Gauge is pointing north but readings are wrong.

Pablo at Netatmo told me that a new firmware update is going out today. Local time is soon 6 PM,
I have connected my netatmo indoor to usb, but no firmware. Has anyone received the new firmware update??? If this firmware does not solve my problem I will return my unit...




Supports reply below from my question below:
------------------------------------------------------------------------------------------

Hello,
We're very sorry for the inconvenience but, in fact, this is a know issue.
Our dev team is working around the clock to send a fix with the nex firmware update (its going out today).
We thank you for your understanding.
At your disposal for any further information


Cordialement/Sincerely,
Pablo
Netatmo Customer Service

Brieuc_Netatmo
Posts: 2952
Joined: 02 Jan 2014, 11:20

Re: Wind Gauge | Firmware 12

Post by Brieuc_Netatmo » 15 Jan 2016, 17:56

Hello,
Firmware 12 for Wind Gauge was in beta test, but sadly we've found a bug, so we can't push it today on Wind Gauges impacted by this issue, as planned.
Anyway, firmware 13 is already ready, and currently being beta tested.
We hope to be able to push it on Monday.
Thank you for your patience.
Brieuc - Netatmo Team

uptime
Posts: 5
Joined: 15 Jan 2016, 17:36

Re: Wind Gauge | Firmware 12

Post by uptime » 15 Jan 2016, 18:05

Hi Brieuc_Netatmo,

Thanks for quick reply. I really looked forward a update today, but I guess i can wait to Monday. Sadly my new shiny wind gauge stays on my desktop until fixed.
I won't climb up on the roof again with -7 C degree and ice. As i told Pablo, I don't need 100% accuracy, but if wind is coming from north, a 100 euro device
should not say south. My device have not reported any winds from east or north today, but I can feeeeeeel the north wind.

Kind Regards,
Henke

scifi0425
Posts: 30
Joined: 25 Jul 2014, 04:18

Re: Wind Gauge | Firmware 12

Post by scifi0425 » 17 Jan 2016, 18:18

Will firmware Version 13 for the anemometer fix the extraneous wind gust spikes? I registered 98 MPH this morning, when it was really gusting to around 20 MPH. It was sunny and cold, around 6 degrees F at the time.

uptime
Posts: 5
Joined: 15 Jan 2016, 17:36

Re: Wind Gauge | Firmware 12

Post by uptime » 21 Jan 2016, 18:21

scifi0425... here is my story:

Returned my unit today. Store totally understood and have read about the issues. Wind still coming only from "west" or "south west" ... and highest wind value below 5m/s... even with firmware 13.
Also unit reports winds indoor. Come on.... I have no "winds" indoor... How is it even possible to have 0.6m/s indoor, then when I mounted unit on roof,,, it also says 0.6m/s.

BETA product :( All support have said is if I used a compass? The answer is yes, and that firmware 12 (now 13) would solve my issues.... did it? No. 100 EURO product but cant even point right direction :( Come on Netatmo!
We all pay a premium price for a premium product... If necessary recall the product and do it right. Reputation is very important.

Nigel
Posts: 1
Joined: 06 Jun 2017, 21:51

Re: Wind Gauge | Firmware 12

Post by Nigel » 24 Mar 2020, 22:57

I’ve up to firmware 19 but my wind guage still shows opposite wind direction.

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