Android and IOS app do not display all modules

Remarks, questions, tips and tricks regarding the Netatmo Android application.
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umi@netatmo
Posts: 1
Joined: 19 Aug 2019, 18:49

Android and IOS app do not display all modules

Post by umi@netatmo »

Hello, I use one indoor and one outdoor module which I both relocated and assigned new names to accordingly.
Both modules are displayed properly in the browser (chrome).
The mobile app (myweather) fails both on Android and IOS: only 1 module (indoor) is offered and new naming is used. (IOS was installed first time, Android already running for years).

Any suggestion to solve this problem is highly welcome. (re-install already did not work).

short update: I installed a free app called "myatmo" on an iphone and it is able to retrieve and render all 3 sensors properly. So it rather seems to be a special trait (a bug maybe ?) of the Netatmo apps.

But hopefully with a workaround available...
Chiara_Netatmo
Posts: 161
Joined: 15 Jun 2017, 13:54

Re: Android and IOS app do not display all modules

Post by Chiara_Netatmo »

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!
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