Time settings (AM/PM to 24 hours)

Remarks, questions, tips and tricks regarding the Netatmo Web application.
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kenicola
Posts: 4
Joined: 12 Apr 2021, 22:50

Time settings (AM/PM to 24 hours)

Post by kenicola »

Does anyone know how to switch from AM PM to 24 hour clock on the web interface. My time zone setting is Oslo / Europe. I can not figure out how to change this. This worked before but has suddenly changed.
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Taavi
Posts: 49
Joined: 30 Dec 2015, 19:33

Re: Time settings (AM/PM to 24 hours)

Post by Taavi »

The same I have in Finland
kenicola
Posts: 4
Joined: 12 Apr 2021, 22:50

Re: Time settings (AM/PM to 24 hours)

Post by kenicola »

I contacted support but still do not understand how to change from am/pm to 24 hours clock.
I already have English US on my phone and on the website so how do I "set the mobile to 24 hours reading" as he answered me.
I use iPhone 12 and this website https://my.netatmo.com/app/station

This is the answer I got from support.

Jawad (Netatmo)
Apr 29, 2021, 18:06 GMT+2

Dear Customer,

Thank you for contacting Netatmo Support.
I would recommend changing the mobile application settings linked to that account?
First, set the mobile to 24 hours reading, and second, try changing the language to English US.

Have a great day,

Jawad
Technical specialist
kenicola
Posts: 4
Joined: 12 Apr 2021, 22:50

Re: Time settings (AM/PM to 24 hours)

Post by kenicola »

Finally a solution that works

Jawad (Netatmo)

May 4, 2021, 12:00 GMT+2

Dear Customer,

After further research, the only solution available would be to create an American Netatmo account, invite this account as admin in your home, and remove the original account, leaving the US account the only admin account on your station;

Make sure to have at least one account linked at all one time, otherwise, all data will be permanently deleted.

The R&D is also working on a more permanent and user-friendly fix if you wish to wait.

Best regards,

Jawad
Technical specialist
kenicola
Posts: 4
Joined: 12 Apr 2021, 22:50

Re: Time settings (AM/PM to 24 hours)

Post by kenicola »

Make sure you create an American Netatmo account or else it will be set back to AM/PM.
You can also ask netatmo support do delete your account and then sign up again with an American account.
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