Outdoor Module Battery Level Discrepancy

Remarks, questions, tips and tricks regarding the Netatmo Web application.
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Baskat
Posts: 14
Joined: 26 Apr 2016, 09:20

Outdoor Module Battery Level Discrepancy

Post by Baskat » 01 Apr 2019, 16:00

I have observed a discrepancy in the outdoor module battery level reported in the web app main page and setup page. Please see attached picture. Both the iOS and Android apps report the same battery level as that of the setup page. So I guess that the web app main page report a too conservative battery level. Is it just me or is it affecting more people?
Btw: It's only affecting the outdoor module...
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Chiara_Netatmo
Posts: 161
Joined: 15 Jun 2017, 13:54

Re: Outdoor Module Battery Level Discrepancy

Post by Chiara_Netatmo » 02 Apr 2019, 15:04

Hello,

Please, submit a support request via our Help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!

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