Downloading as CSV does not work

Remarks, questions, tips and tricks regarding the Netatmo Web application.
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r666
Posts: 5
Joined: 12 Jul 2019, 01:28

Downloading as CSV does not work

Post by r666 » 13 Jul 2019, 12:34

Hi,

because of a hardware change I wanted to download my historical data. But no matter how short I make the list of dates it only changes to a blank dialogue and disappears after a time without downloading anything. Any ideas?

R

Chiara_Netatmo
Posts: 161
Joined: 15 Jun 2017, 13:54

Re: Downloading as CSV does not work

Post by Chiara_Netatmo » 17 Jul 2019, 18:13

Hello,

There is a bug about the download of the data in XLS format (we are currently analysing the situation), the CSV format should work. However, if you encounter this issue, please contact the support via our Help center, we will then be able to investigate about it.

Thank you!

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