Geofencing

Superslagter
Posts: 1
Joined: 19 Sep 2019, 19:43

Geofencing

Post by Superslagter » 19 Sep 2019, 19:53

Hi there
I’m having problems with my wifes geofencing when she leaves our home. It doesnt register every time when she leaves.....sometime it does sometime it doesnt🤥 Mine works every time i leave. Anyone in the same situation

tony_P
Posts: 18
Joined: 09 Dec 2017, 20:25

Re: Geofencing

Post by tony_P » 01 Oct 2019, 17:53

My geofencing has become unreliable recently (only me registered). Has been very reliable for about a year. Didn't recognise that I had left. Restarted phone (android) and my absence was immediately registered.

joergm6
Posts: 11
Joined: 27 Dec 2013, 10:53

Re: Geofencing

Post by joergm6 » 24 Oct 2019, 09:46

I also find the geofencing almost no longer works (for a long time). An exit of the house area is never recognized on 2 different Android smartphones.
Only if I start the "Security" app manually, my status is set to absent. Any energy saving options on the smartphone are disabled for the app. Background usage is therefore incorrect due to the app.

divsec
Posts: 30
Joined: 21 Mar 2016, 12:58
Location: Uk

Re: Geofencing

Post by divsec » 27 Oct 2019, 00:35

Superslagter wrote:
19 Sep 2019, 19:53
Hi there
I’m having problems with my wifes geofencing when she leaves our home. It doesnt register every time when she leaves.....sometime it does sometime it doesnt🤥 Mine works every time i leave. Anyone in the same situation
Exactly the same for me

Erwan_Netatmo
Posts: 21
Joined: 17 Jul 2019, 11:32

Re: Geofencing

Post by Erwan_Netatmo » 30 Oct 2019, 08:07

Hi,
Our team is looking into this issue, sorry for the inconvenience.
Could you give me the version of android you are using on your phone?

Erwan.
Erwan - Netatmo team

tony_P
Posts: 18
Joined: 09 Dec 2017, 20:25

Re: Geofencing

Post by tony_P » 02 Nov 2019, 14:54

My Geofencing still does not function correctly (It had been fine earlier in the year). Only recognises that I've left home if I open the app. Android 8.0.0. Samsung Experience 9.0. App v 3.0.2.6. App excluded from energy saving, so should be running in background.

ubik
Posts: 149
Joined: 20 Sep 2016, 10:45

Re: Geofencing

Post by ubik » 05 Nov 2019, 11:52

I have the same issue on Android 9

divsec
Posts: 30
Joined: 21 Mar 2016, 12:58
Location: Uk

Re: Geofencing

Post by divsec » 09 Nov 2019, 10:50

I have the Android version 7 and exactly the same as above,

im0001
Posts: 5
Joined: 26 Jun 2019, 17:04

Re: Geofencing

Post by im0001 » 01 Dec 2019, 04:35

Same issue here, works for my device, but not any other invite phones... iOS 13.2

ubik
Posts: 149
Joined: 20 Sep 2016, 10:45

Re: Geofencing

Post by ubik » 06 Dec 2019, 11:53

I still have the same issue.
In the meanwhile I replaced my indoor camera because the previous one died, but I still have the same issue.
Please someone from Netatmo could provide an update?
Thank you

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