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Re: Geofencing

Posted: 17 Dec 2019, 14:44
by Erwan_Netatmo
Hi,

Thank you for your feedback our team identified the issue and working on fixing it.

Regards,

Erwan.

Re: Geofencing

Posted: 16 Jan 2020, 08:28
by Erwan_Netatmo
Hi,

We are beta testing a new version of security (3.0.5) which contain a fix for this issue.
For those in the beta program could you tell us if you seeing any improvement regarding the detection of your home leaving when the geofencing is activated.

Regards,

Erwan.

Re: Geofencing

Posted: 15 Feb 2020, 15:43
by Erwan_Netatmo
Hello,

We are deploying the version 3.0.5 that should fix this issue, if you already got the update and if you experience this issue, could you tell us if this issue is fixed for you.

Regards,

Erwan.

Re: Geofencing

Posted: 17 Feb 2020, 10:06
by ubik
I have 3.0.5.9 and the issue of non working geofencing is still there

Re: Geofencing

Posted: 19 Feb 2020, 09:39
by tony_P
Sadly 3.0.5.9 is worse than previous version. With previous version it did not detect that I had left home until I opened the App for a few seconds. Now the App has to be open for some time, and occasionally my absence has not been detected at all. Back in the early days this feature was perfect. Shame that you can't hunt back through the code history to find a working version.

Re: Geofencing

Posted: 19 Feb 2020, 18:11
by Erwan_Netatmo
Hello,

Unfortunately the phone manufacturer are modifying android OS to aggressively save battery. They are blocking apps to run in background, they are blocking apps to start them self at boot or use geolocation API in background.
If you have a pure android phone (nexus, pixel) you shouldn't have any issue regarding the geofencing, if so can you try to deactivate and then reactivate the geofencing ?

If you don't have a Google phone you may have to manually white list our app for our app to works normally in background and to detect when you are leaving your home.
Please follow instruction on this website https://dontkillmyapp.com/ depending on your phone manufacturer to white list the security application, deactiavte and reactivate the geofencing and tell us if it improves your experience.

Be aware that for security concern the geofencing is only used to detect when you are leaving your home. (The detection of you coming back is done by the cameras)

Regards,

Erwan

Re: Geofencing

Posted: 11 Mar 2020, 13:40
by tony_P
Still same issue,but worse. Never works. Always have to manually tell app that I have left. All my other apps know exactly where I am. Surely this should not be difficult to solve.

Re: Geofencing

Posted: 26 Mar 2020, 12:06
by Erwan_Netatmo
Hello Tony,

Sorry to hear that in your case the geofencing is still an issue, for most of our client the patch we deployed works.

To be able to target specifically what's happening in your case, could you send me in private detail about your phone as your model and the version of android.

Regards,

Erwan.

Re: Geofencing

Posted: 31 Mar 2020, 17:14
by tony_P
Hi Erwan. I have Galaxy S7 running Android 8.0.0 and Samsung Experience 9.0.
For some reason, over the past week Geofencing has finally been running correctly and reliably. Has your patch been deployed recently? If the problem returns I will go to dontkillmyapp to check my settings (I had missed your post about that for some reason). Maybe Samsung has sorted it, or maybe I inadvertently made a correct setting change. Thanks