Geofencing

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Rob_atmo
Posts: 7
Joined: 13 Feb 2020, 09:51

Geofencing

Post by Rob_atmo » 31 Mar 2020, 21:37

Hello. I have started recently with the same issue referred before: I have a Welcome, several Tags, the Siren and 3 some Alarm, an iPhone 11, an Apple TV 4K and my wife has an iPhone X. Geofencing always worked perfectly, but for one week ago, the geofencing of my wife iPhone has stopped of working:
I mean, the camera recognises my wife and then she appears to be "at home", however, if she goes to another room (we live in a over 100m. flat) and the camera doesn't see my wife, she will get the "away" status and we will receive the "welcome home" message each time she passes before de Welcome.

We both have the latest Security version app 4.0.1, both have enabled integration with HomeKit, everything the same, but geofencing doesn't works properly with her.
He have tried to re start the Welcome, the router, the iPhone and rental de app with no results.

So, could you help us with this annoying issue?

Thanks so much for you attention and sorry for my very bad English !

Rob

Erwan_Netatmo
Posts: 25
Joined: 17 Jul 2019, 11:32

Re: Geofencing

Post by Erwan_Netatmo » 03 Apr 2020, 16:45

Hi Rob,

This is an Android topic, you should ask your question in the iOs one https://forum.netatmo.com/viewforum.php?f=128

Regards,

Erwan.
Erwan - Netatmo team

GEORGzer
Posts: 1141
Joined: 14 Jan 2014, 18:14

Re: Geofencing

Post by GEORGzer » 03 Apr 2020, 17:25

I've created a new topic in the iOS forum and moved your posts here.

Gentleman, discuss 😎
Home:
Weather Station (3rd Generation + Rain Gauge, Wind Gauge, 3 additional Indoor Modules)
2 Valves + Relais (Starter Pack), 5 additional Valves

Office:
Thermostat + Relais (2nd Generation)
Healthy Home Coach
Smart Smoke Alarm

Rob_atmo
Posts: 7
Joined: 13 Feb 2020, 09:51

Re: Geofencing

Post by Rob_atmo » 06 Apr 2020, 20:06

Hello..... I have just seen your answers right now, sorry for no reply before!
Anyway I have created a new topic in general topic forum.

Thanks for all

Roberto

GEORGzer
Posts: 1141
Joined: 14 Jan 2014, 18:14

Re: Geofencing

Post by GEORGzer » 07 Apr 2020, 11:34

@Rob_atmo: I've deleted your other topic since this is the right board for this issue. Please use this topic from now on, thank you.
Rob_atmo wrote:
06 Apr 2020, 20:00
Hello, everyone.
I have started recently with the same issue referred by other users in this forum before: I have a Welcome, several Tags, one Siren and 3 smoke Alarm, an iPhone 11, an Apple TV 4K and my wife has an iPhone X. Geofencing always worked perfectly, but for two weeks ago, the geofencing of my wife iPhone has stopped of working:
I mean, the camera recognises my wife and then she appears to be "at home", however, if she goes to another room (we live in flat over 100m) and the camera doesn't see my wife, she will get the "away" status and we will receive the "welcome home" message each time she passes before de Welcome.

We both have the latest Security version app 4.0.1, both have enabled integration with HomeKit, everything the same, but geofencing doesn't works properly with her.
He have tried to re start the Welcome camera, the router, the iPhone and reinstall the app with no results.

So, could you help us with this annoying issue?

Thanks so much for you attention!

Roberto Aguilar
Home:
Weather Station (3rd Generation + Rain Gauge, Wind Gauge, 3 additional Indoor Modules)
2 Valves + Relais (Starter Pack), 5 additional Valves

Office:
Thermostat + Relais (2nd Generation)
Healthy Home Coach
Smart Smoke Alarm

Rob_atmo
Posts: 7
Joined: 13 Feb 2020, 09:51

Re: Geofencing

Post by Rob_atmo » 07 Apr 2020, 18:54

@GEORGzer: Ok, but besides of deleting or moving my posts, do you have any good ideas of how solve this issue? Thanks so much for your consideration! :D :D :D

GEORGzer
Posts: 1141
Joined: 14 Jan 2014, 18:14

Re: Geofencing

Post by GEORGzer » 07 Apr 2020, 19:13

I don't own any Netatmo cameras, sorry.

But if you want to reach the Netatmo support directly, you should open a support ticket on the website.
https://helpcenter.netatmo.com/en-us/sm ... sories/top
Home:
Weather Station (3rd Generation + Rain Gauge, Wind Gauge, 3 additional Indoor Modules)
2 Valves + Relais (Starter Pack), 5 additional Valves

Office:
Thermostat + Relais (2nd Generation)
Healthy Home Coach
Smart Smoke Alarm

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