Geofencing not working after being away for a week

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fsf976
Posts: 63
Joined: 03 Mar 2017, 10:31

Geofencing not working after being away for a week

Post by fsf976 » 07 Jul 2019, 07:03

We’ve been away for a week and now the location baes away status is no longer working from our iPhones. We’ve toggled the this is me switch on our profiles and left the house but we’re only being marked as away after an hour of not being seen.

I’ve toggled location permission on the phones also.

fsf976
Posts: 63
Joined: 03 Mar 2017, 10:31

Re: Geofencing not working after being away for a week

Post by fsf976 » 08 Jul 2019, 11:08

Sorry, should have posted this in the indoor camera section.

jofre_netatmo
Posts: 800
Joined: 18 Jun 2014, 15:09

Re: Geofencing not working after being away for a week

Post by jofre_netatmo » 08 Jul 2019, 17:58

Just moved it to the right section. Thanks!
We will look into the reported issue.
Jofre - Netatmo Team

fsf976
Posts: 63
Joined: 03 Mar 2017, 10:31

Re: Geofencing not working after being away for a week

Post by fsf976 » 09 Jul 2019, 06:32

As an extra bit of information, a few days before we went away, I had to replace the original SD card with a new one as it had failed. But I'm sure location tracking was working after the SD card replacement.

fsf976
Posts: 63
Joined: 03 Mar 2017, 10:31

Re: Geofencing not working after being away for a week

Post by fsf976 » 15 Jul 2019, 04:38

Hi Jofre, have you been able to look in to this yet? It still isn’t working for us.

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