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Geofencing not working after being away for a week

Posted: 07 Jul 2019, 07:03
by fsf976
We’ve been away for a week and now the location baes away status is no longer working from our iPhones. We’ve toggled the this is me switch on our profiles and left the house but we’re only being marked as away after an hour of not being seen.

I’ve toggled location permission on the phones also.

Re: Geofencing not working after being away for a week

Posted: 08 Jul 2019, 11:08
by fsf976
Sorry, should have posted this in the indoor camera section.

Re: Geofencing not working after being away for a week

Posted: 08 Jul 2019, 17:58
by jofre_netatmo
Just moved it to the right section. Thanks!
We will look into the reported issue.

Re: Geofencing not working after being away for a week

Posted: 09 Jul 2019, 06:32
by fsf976
As an extra bit of information, a few days before we went away, I had to replace the original SD card with a new one as it had failed. But I'm sure location tracking was working after the SD card replacement.

Re: Geofencing not working after being away for a week

Posted: 15 Jul 2019, 04:38
by fsf976
Hi Jofre, have you been able to look in to this yet? It still isn’t working for us.