Critical Alerts iOS

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Lpope
Posts: 35
Joined: 04 Jul 2020, 21:58

Critical Alerts iOS

Post by Lpope » 07 Jul 2020, 18:40

Hello, Can we have Critical Alerts option for the Camera in iOS ? Its not available unless you have smoke alarm installed. I would like to be alerted if there is someone outside at night. I can't have this and all my emails coming in at all times of the day.
Thank you

GEORGzer
Posts: 1445
Joined: 14 Jan 2014, 18:14

Re: Critical Alerts iOS

Post by GEORGzer » 07 Jul 2020, 20:16

I believe that feature has strict restrictions from Apple for what it can be used for.
Home:Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee

jofre_netatmo
Posts: 819
Joined: 18 Jun 2014, 15:09

Re: Critical Alerts iOS

Post by jofre_netatmo » 13 Jul 2020, 15:20

Hello,
Critical alerts are used for smoke detection notifications as well as siren starts sounding notifications.
As GEORGzer mentions, it has strict restrictions and is to be used only for critical situations.
Jofre - Netatmo Team

GEORGzer
Posts: 1445
Joined: 14 Jan 2014, 18:14

Re: Critical Alerts iOS

Post by GEORGzer » 13 Jul 2020, 20:56

Thanks jofre

@Lpope
That means if you get the siren, not only will you have something to scare intruders away at night, but you will be able to receive critical notifications that way.
Home:Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee

Lpope
Posts: 35
Joined: 04 Jul 2020, 21:58

Re: Critical Alerts iOS

Post by Lpope » 14 Jul 2020, 22:22

I already have outdoor Camera with Siren but no critical alert :(

GEORGzer
Posts: 1445
Joined: 14 Jan 2014, 18:14

Re: Critical Alerts iOS

Post by GEORGzer » 14 Jul 2020, 22:37

You mean the version with the build-in siren?
Maybe the app still needs an update and right now only supports critical alerts on the stand-alone siren.

@jorde_netatmo will have to answer that question for us.
Home:Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee

jofre_netatmo
Posts: 819
Joined: 18 Jun 2014, 15:09

Re: Critical Alerts iOS

Post by jofre_netatmo » 15 Jul 2020, 09:53

You will receive the alert when the siren starts sounding. If you make it sound from your app, you will not receive the alert since you are the user that triggered it. However, if someone else in your Home makes the siren sound, then you will receive the notification on your phone.
Jofre - Netatmo Team

Lpope
Posts: 35
Joined: 04 Jul 2020, 21:58

Re: Critical Alerts iOS

Post by Lpope » 22 Jul 2020, 19:00

Thank you Jofre,
so I have indoor camera and siren as well now. Will Critical Alert work and alert me at night if the outside camera detects movement of a person?
Shame Apple thinks I cannot decide what I can be alerted for....

jofre_netatmo
Posts: 819
Joined: 18 Jun 2014, 15:09

Re: Critical Alerts iOS

Post by jofre_netatmo » 29 Jul 2020, 16:59

The outdoor camera cannot automatically trigger the Siren so unfortunately you will not receive a critical alert in that case.
Jofre - Netatmo Team

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