Image profile changing

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Hoodoo
Posts: 210
Joined: 05 Dec 2017, 20:47

Image profile changing

Post by Hoodoo » 27 Dec 2019, 19:57

I am using a Samsung S9 with up to date Android OS and have been noticing that when I turn the phone sideways, the video image changes to landscape mode, but only for a couple of seconds. It then reverts to portrait mode which is difficult to see images in full screen.

Hoodoo
Posts: 210
Joined: 05 Dec 2017, 20:47

Re: Image profile changing

Post by Hoodoo » 09 Jan 2020, 22:34

Are there any suggestions as to what the issue could be? Thanks

Erwan_Netatmo
Posts: 33
Joined: 17 Jul 2019, 11:32

Re: Image profile changing

Post by Erwan_Netatmo » 10 Jan 2020, 11:03

Hello,

Could you tell us which version of android you have on your phone?
Does it happen all the time or in specific situation ?

Regards,

Erwan.
Erwan - Netatmo team

Hoodoo
Posts: 210
Joined: 05 Dec 2017, 20:47

Re: Image profile changing

Post by Hoodoo » 10 Jan 2020, 17:11

Good day. I just updated (attached screenshot) my device again this morning and tried the Security app. I am still getting the same behavior.
Screenshot_20200110-075741_Software update.jpg
Screenshot_20200110-075741_Software update.jpg (107.56 KiB) Viewed 2147 times

Hoodoo
Posts: 210
Joined: 05 Dec 2017, 20:47

Re: Image profile changing

Post by Hoodoo » 17 Jan 2020, 00:06

And checking the phone again.... Android Version 9. No change to image display.

Hoodoo
Posts: 210
Joined: 05 Dec 2017, 20:47

Re: Image profile changing

Post by Hoodoo » 27 Apr 2020, 20:28

Still no changes to this behaviour. Is anyone else experiencing this issue, or is there a solution? Many thanks.

Erwan_Netatmo
Posts: 33
Joined: 17 Jul 2019, 11:32

Re: Image profile changing

Post by Erwan_Netatmo » 10 Jun 2020, 09:12

Hello Hoodoo,

Do you still have this issue on last version of security ?

Regards,

Erwan.
Erwan - Netatmo team

Hoodoo
Posts: 210
Joined: 05 Dec 2017, 20:47

Re: Image profile changing

Post by Hoodoo » 10 Jun 2020, 16:30

Hi Erwan,

Thank you for reaching out. Yes, I am still having the same issue. It happens all the time. I'm not an Android expert, but can't see where the Security App version number is. I did try to uninstall and reinstall the app a couple of weeks ago.

Regards,

Hoodoo
Posts: 210
Joined: 05 Dec 2017, 20:47

Re: Image profile changing

Post by Hoodoo » 27 Aug 2020, 17:17

Good day. I tried turning the device sideways again this morning, and the image translated properly. A message came up with an arrow to indicate how the controls could be used, so obviously a change was made. Appears to be working the way it should now, just like the iOS version has been for years! Thank you!

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