Image profile changing
Image profile changing
I am using a Samsung S9 with up to date Android OS and have been noticing that when I turn the phone sideways, the video image changes to landscape mode, but only for a couple of seconds. It then reverts to portrait mode which is difficult to see images in full screen.
Re: Image profile changing
Are there any suggestions as to what the issue could be? Thanks
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- Posts: 38
- Joined: 17 Jul 2019, 11:32
Re: Image profile changing
Hello,
Could you tell us which version of android you have on your phone?
Does it happen all the time or in specific situation ?
Regards,
Erwan.
Could you tell us which version of android you have on your phone?
Does it happen all the time or in specific situation ?
Regards,
Erwan.
Erwan - Netatmo Android Team
Re: Image profile changing
Good day. I just updated (attached screenshot) my device again this morning and tried the Security app. I am still getting the same behavior.
Re: Image profile changing
And checking the phone again.... Android Version 9. No change to image display.
Re: Image profile changing
Still no changes to this behaviour. Is anyone else experiencing this issue, or is there a solution? Many thanks.
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- Posts: 38
- Joined: 17 Jul 2019, 11:32
Re: Image profile changing
Hello Hoodoo,
Do you still have this issue on last version of security ?
Regards,
Erwan.
Do you still have this issue on last version of security ?
Regards,
Erwan.
Erwan - Netatmo Android Team
Re: Image profile changing
Hi Erwan,
Thank you for reaching out. Yes, I am still having the same issue. It happens all the time. I'm not an Android expert, but can't see where the Security App version number is. I did try to uninstall and reinstall the app a couple of weeks ago.
Regards,
Thank you for reaching out. Yes, I am still having the same issue. It happens all the time. I'm not an Android expert, but can't see where the Security App version number is. I did try to uninstall and reinstall the app a couple of weeks ago.
Regards,
Re: Image profile changing
Good day. I tried turning the device sideways again this morning, and the image translated properly. A message came up with an arrow to indicate how the controls could be used, so obviously a change was made. Appears to be working the way it should now, just like the iOS version has been for years! Thank you!