No (iOS) access after upgrade April 14

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netatmo@iae.nl
Posts: 5
Joined: 13 Apr 2021, 20:35

No (iOS) access after upgrade April 14

Post by netatmo@iae.nl »

Doorbell firmware 92.
After upgrading the iOS App to latest version (new icon logo) the app says "no internet connection" and "sorry we can not connect to the home data" (translation from Dutch so maybe not accurate).
On other smartphones the old app can connect but saved video's does not work.

Did remove the app completely, removed from HomeKit. Even registered under a new account and as new doorbell device (this resets the doorbell). But all the same result.

Is this a bug-version or is there anything else wrong.
Mark@BC
Posts: 202
Joined: 15 Nov 2019, 21:32

Re: No (iOS) access after upgrade April 14

Post by Mark@BC »

Have the same problem and i think there is a server issue.

Solved the issue by completely closing and restarting the security app.
1x Presence outdoor camera V198
1x Doorbell V93
2x Thermostat V75 + 10x Valves V85
1x weather station and outdoor module.
sybren
Posts: 37
Joined: 06 Oct 2020, 16:39

Re: No (iOS) access after upgrade April 14

Post by sybren »

- Netatmo Outdoor Camera
- Netatmo Weather Station v4 + Rain Sensor
- Netatmo Video Doorbell
- Netatmo Smoke Sensors (3x)
netatmo@iae.nl
Posts: 5
Joined: 13 Apr 2021, 20:35

Re: No (iOS) access after upgrade April 14

Post by netatmo@iae.nl »

It keeps very buggy and again not working.
After waiting a very long time now the app starts and asks for microphone access, Seems detecting an recording to NAS now works but still there is a red bar on the bottom with "No internet connection". But after starting the app again, without any change the app again goes to not working at all.
netatmo@iae.nl
Posts: 5
Joined: 13 Apr 2021, 20:35

Re: No (iOS) access after upgrade April 14

Post by netatmo@iae.nl »

Thanks @sybren, so it seems something at the Netatmo-site? Hope a quick fix will go live soon.
netatmo@iae.nl
Posts: 5
Joined: 13 Apr 2021, 20:35

Re: No (iOS) access after upgrade April 14

Post by netatmo@iae.nl »

At this moment it is working as expected, hope it has been fixed definitely at Netatmo site now.
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