Doorbell + digital Gong not working

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Rudi31
Posts: 5
Joined: 09 Mar 2021, 16:24

Doorbell + digital Gong not working

Post by Rudi31 »

Hello,

now I have to let my frustration out with the doorbell and netatmo support!

I have a digital gong from grothe and and when you press the bell you can only hear a short beep.
On the netatmo site you can see that the bell is compatible with netatmo but it didn´t work.

I have a ticket open at netatmo since 5 Months now!!!! They allways says we are working on a new firmware...

Regards
Rudi
Rudi31
Posts: 5
Joined: 09 Mar 2021, 16:24

Re: Doorbell + digital Gong not working

Post by Rudi31 »

Hello,

update from my side:

digital Gong is still not working with the doorbell! Support says now since 6 Months please wait for the new firmware!
Rudi31
Posts: 5
Joined: 09 Mar 2021, 16:24

Re: Doorbell + digital Gong not working

Post by Rudi31 »

answer from support:

Hello,

Thank you for your message;

I'm sorry, we still not have any information about this.
This will not be developed further. Our engineers have other priorities at the moment.

------------------

how bad is this support.... Above all, they advertise that it works on the website!!!!!
Rudi31
Posts: 5
Joined: 09 Mar 2021, 16:24

Re: Doorbell + digital Gong not working

Post by Rudi31 »

still no new firmware, and support says please wait...
Perhag54
Posts: 2
Joined: 08 May 2021, 22:19

Re: Doorbell + digital Gong not working

Post by Perhag54 »

I have the same problem
Rudi31
Posts: 5
Joined: 09 Mar 2021, 16:24

Re: Doorbell + digital Gong not working

Post by Rudi31 »

@Perhag54 any solution? are you in contact with support?

Still no new firmware.... what a bad support
Perhag54
Posts: 2
Joined: 08 May 2021, 22:19

Re: Doorbell + digital Gong not working

Post by Perhag54 »

No solution for me
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