doorbell stopped working

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mlg_vl
Posts: 4
Joined: 08 Oct 2020, 12:00

doorbell stopped working

Post by mlg_vl »

Hi all,

my doorbell worked fine but suddenly it randomly disconnect every 2 to 3 weeks
i had to reset power or reset the device and setup as a new one etc to get it back online.

but now it even wont get back online
tried to reset it, but it keeps blinking green, then solid green and then led is off.

nothing is changed, no wire changing, no wifi change.

any suggestions ?
Vollspacken
Posts: 5
Joined: 18 Dec 2020, 17:12

Re: doorbell stopped working

Post by Vollspacken »

Good morning,

I had the same problem at the beginning.
After contacting support, it turned out that my bell transformer (8V 2A) does not supply enough power because the line to the doorbell is too long.

Now that I have installed a bell transformer with 12V - 2A, everything works as it should, without dropouts or disconnections of the doorbell.

So take a look at the bell transformer and replace it with a stronger one if necessary.
Alhjpl
Posts: 4
Joined: 23 Dec 2018, 19:49

Re: doorbell stopped working

Post by Alhjpl »

I had same problem, was working fine for 3 months then stopped just like yours.
I used netatmo support service who correctly diagnosed that I needed a different fuse to that which came with the doorbell based on my Transformer set up. End result was I needed 1A/slow acting fuse instead of the default 500ma/slow acting. Bought 10 from Amazon for about £4.

Swapped out old fuse, that had blown with new ones and worked first time.

Netatmo support was Gladys and she was superb in fixing it.

Good luck!
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